Deactiveted account
My account was deactivated two months ago due to Section 3, related to a product I sold in May. I haven't sold this product since then. I’ve provided all the requested documents and submitted five appeals, all of which were declined. Do you have any advice? Is there anyone here who can help me?
Today, Amazon informed me that they can’t verify the invoice because it doesn’t include a tracking number. However, invoices are usually generated after a sale, and the tracking number is added only when the product is shipped. So, it doesn’t make sense to require it on the invoice itself.
Additionally, the product that caused my account deactivation is no longer available on my supplier's website, so Amazon can't verify it there either.
5 replies
Seller_RlZVPg3d6ZUGP
Is the invoice from a recognised supplier (not retailer), shown as paid and made out to your limited company?
Seller_TGFOKOaNZmJoZ
what you mean by recognised supplier? Yes was paid from my LTD
Seller_mS10UjVYuuGor
The recognised supplier would be the brand themselves or a wholesaler Amazon recognises as being associated with the brand.
Invoices do not contain tracking numbers so that is a complete nonsense but from that statement I suspect what Amazon is looking for is some proof of a delivery from the supplier to your company.
Amazon is actually throwing you a lifeline now that the product is no longer available. They'll probably want to see the invoice, proof that the invoice was paid (bank statement) and proof the goods were delivered via tracking of the courier concerned along with proof of delivery to you. They may have proof of delivery to the customer, if not they'll need that too.
This is (a complete phaff but also) Amazon's way of confirming via paper trail what you have told them.
Seller_RlZVPg3d6ZUGP
Amazon accepted invoices should show your suppliers name, phone number, vat number, website/email and ideally need to not sell to the public.
Then the invoice should also show your limited and an address thats on your amazon account
Seller_540qgZMXuuXdD
Just checking. This supplier isn't amazon.com, and you're then selling to amazon.co.uk?
Deactiveted account
My account was deactivated two months ago due to Section 3, related to a product I sold in May. I haven't sold this product since then. I’ve provided all the requested documents and submitted five appeals, all of which were declined. Do you have any advice? Is there anyone here who can help me?
Today, Amazon informed me that they can’t verify the invoice because it doesn’t include a tracking number. However, invoices are usually generated after a sale, and the tracking number is added only when the product is shipped. So, it doesn’t make sense to require it on the invoice itself.
Additionally, the product that caused my account deactivation is no longer available on my supplier's website, so Amazon can't verify it there either.
Deactiveted account
My account was deactivated two months ago due to Section 3, related to a product I sold in May. I haven't sold this product since then. I’ve provided all the requested documents and submitted five appeals, all of which were declined. Do you have any advice? Is there anyone here who can help me?
Today, Amazon informed me that they can’t verify the invoice because it doesn’t include a tracking number. However, invoices are usually generated after a sale, and the tracking number is added only when the product is shipped. So, it doesn’t make sense to require it on the invoice itself.
Additionally, the product that caused my account deactivation is no longer available on my supplier's website, so Amazon can't verify it there either.
5 replies
5 replies
Seller_RlZVPg3d6ZUGP
Is the invoice from a recognised supplier (not retailer), shown as paid and made out to your limited company?
Seller_TGFOKOaNZmJoZ
what you mean by recognised supplier? Yes was paid from my LTD
Seller_mS10UjVYuuGor
The recognised supplier would be the brand themselves or a wholesaler Amazon recognises as being associated with the brand.
Invoices do not contain tracking numbers so that is a complete nonsense but from that statement I suspect what Amazon is looking for is some proof of a delivery from the supplier to your company.
Amazon is actually throwing you a lifeline now that the product is no longer available. They'll probably want to see the invoice, proof that the invoice was paid (bank statement) and proof the goods were delivered via tracking of the courier concerned along with proof of delivery to you. They may have proof of delivery to the customer, if not they'll need that too.
This is (a complete phaff but also) Amazon's way of confirming via paper trail what you have told them.
Seller_RlZVPg3d6ZUGP
Amazon accepted invoices should show your suppliers name, phone number, vat number, website/email and ideally need to not sell to the public.
Then the invoice should also show your limited and an address thats on your amazon account
Seller_540qgZMXuuXdD
Just checking. This supplier isn't amazon.com, and you're then selling to amazon.co.uk?
Seller_RlZVPg3d6ZUGP
Is the invoice from a recognised supplier (not retailer), shown as paid and made out to your limited company?
Seller_RlZVPg3d6ZUGP
Is the invoice from a recognised supplier (not retailer), shown as paid and made out to your limited company?
Seller_TGFOKOaNZmJoZ
what you mean by recognised supplier? Yes was paid from my LTD
Seller_TGFOKOaNZmJoZ
what you mean by recognised supplier? Yes was paid from my LTD
Seller_mS10UjVYuuGor
The recognised supplier would be the brand themselves or a wholesaler Amazon recognises as being associated with the brand.
Invoices do not contain tracking numbers so that is a complete nonsense but from that statement I suspect what Amazon is looking for is some proof of a delivery from the supplier to your company.
Amazon is actually throwing you a lifeline now that the product is no longer available. They'll probably want to see the invoice, proof that the invoice was paid (bank statement) and proof the goods were delivered via tracking of the courier concerned along with proof of delivery to you. They may have proof of delivery to the customer, if not they'll need that too.
This is (a complete phaff but also) Amazon's way of confirming via paper trail what you have told them.
Seller_mS10UjVYuuGor
The recognised supplier would be the brand themselves or a wholesaler Amazon recognises as being associated with the brand.
Invoices do not contain tracking numbers so that is a complete nonsense but from that statement I suspect what Amazon is looking for is some proof of a delivery from the supplier to your company.
Amazon is actually throwing you a lifeline now that the product is no longer available. They'll probably want to see the invoice, proof that the invoice was paid (bank statement) and proof the goods were delivered via tracking of the courier concerned along with proof of delivery to you. They may have proof of delivery to the customer, if not they'll need that too.
This is (a complete phaff but also) Amazon's way of confirming via paper trail what you have told them.
Seller_RlZVPg3d6ZUGP
Amazon accepted invoices should show your suppliers name, phone number, vat number, website/email and ideally need to not sell to the public.
Then the invoice should also show your limited and an address thats on your amazon account
Seller_RlZVPg3d6ZUGP
Amazon accepted invoices should show your suppliers name, phone number, vat number, website/email and ideally need to not sell to the public.
Then the invoice should also show your limited and an address thats on your amazon account
Seller_540qgZMXuuXdD
Just checking. This supplier isn't amazon.com, and you're then selling to amazon.co.uk?
Seller_540qgZMXuuXdD
Just checking. This supplier isn't amazon.com, and you're then selling to amazon.co.uk?
