Hello, @Seller_XUNeUuvrQDpgP
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.
However, overnight, without any warning or notification, since Oct. 24, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, in the last few days my daily sales have dropped from around £2000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 552.
I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
These are a few of the asin I've had problems with:
B0DD3G94W1
B0CNLC8BM5
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Seller_XUNeUuvrQDpgP
