Countries
Read only
A good question claim Royal Mail
here is a good question of course as sellers we have many lost items through Royal Mail or damaged items and we have to refund our customers. How many claims do you make in a month for Royal mail damage or lost and how many is too many? Because last month I had more than 20 damages and that’s a bit worrying we’ve had to compensate all our customers even lost items so question is how many claims do you make normally per month? Royal Mail for damages or lost? And do you actually get compensated back from them?
36 replies
Seller_ZVAz3d5lZuGid
".....of course as sellers we have many lost items through Royal Mail or damaged items"
I am only a fairly low volume seller, but have to say that is not my experience at all. I have only had one claim of INR in the last couple of years, and no damage sending via RM. I do ensure my items are well packaged. I would tentatively suggest that many claims of 'lost' items are actually fraudulent claims, and buyers know how to play the system (I am not saying that is true for all, but....)
Seller_FQHkqHJI5SqTh
As with @Seller_ZVAz3d5lZuGidI'm a bookseller and INRs are very unusual in this trade, had my first domestic one in years last week, so I too suggest your 'lost' items aren't really lost.
Regarding damages that's your packaging.
Seller_d8YGbIjNqwFxn
Damaged items via Royal Mail are really rare.
I have sent thousands of items in the last 12 months and have only had a handful of customers claim items are damaged. Mostly the claims are false though and they are looking for a free return. I have had only had 2 items returned to me that were actually damaged in transit.
Are you sure all the items are being damaged, are you seeing photos of them or getting them returned to you? Customers do try it on with claiming items are damaged to get free returns and refunds.
If they are all definitely being damaged are they being packed correctly to avoid damage in transit?
As for claims with Royal Mail I think if you are doing 20 damage claims a month they might see this as too much. It does depend on your volume though, if you are sending a really high volume it probably won't be an issue. If you are sending just a 100 month they may see it as an issue.
Seller_XxhC9e2MdIqIy
are general failure rate with Royal Mail for RM48 according to Amazon stats are only 74 per cent are tracking scanned. Our own stats suggest 7 per cent of stolen / lost / damaged orders.
Seller_MT8rt0A2OpbCx
Tracked 24 or 48 can be cheaper than RM24 or RM48 for parcels (not so much for large letters) depending on your volume. More reliable, tracking and up to £150 compensation.
Seller_ht6uwFKVyviGr
they make it so difficult to claim back and its lengthy too (they do this on purpose) . you only get a fraction of it mostly just postage costs .
i dont even bother anymore even more difficult now having to buy postage from amazon
Seller_HEnjp9KQXT8Q3
I gave up with RM48/24 and back to second class on all parcels.
I think t depends on the category you sell in as boo readers are less likely to claim lost (fraudulently) . i doubt many rioters over the past few days ready books!!! lol
RM do tend to lose a lotstrangely of parcels on RM but strangley not on standard second class.
Also i had a higher rate of lost when i arranged a collection.
Trying to claim or report is pointless.
I hope the RM goes bust and a decent paid service is introduced by a decent courier. currently, no one can compete with a loss-making dead duck of a business.
Seller_w9VI3UyAR7oxH
I send around 100 orders per month ( large letter - no signiture ) and around 15% of those do not show delivery confirmation - so I claim compensation on those .
but just recently they have cracked down on compensation claims making it more difficult ( asking for wholesale receipts to show the cost of purchase for goods sold online - which probably means they will only compensate the wholsale price , not what the customer pays ) .
Seller_CLmNsySJDC75g
i can show the invoice on my import which shows the cost of the goods but that would not be including the shipping duties delivery of the container to my warehouse. So what evidence can i show to make a claim. I have prob 100+ a month and its about time i start some process to claiming. Just never really done it so unsure what evidence to provide and what they accept.
Seller_PTena7LrLt9Wh
We send 1000's of parcels every month with no damages.
Perhaps your packaging is not quite upto Royal Mail's heavy handedness.
Similar Discussions
