This feedback is very UNFAIR for us!

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Seller_3zaT7Vu3pjTya

This feedback is very UNFAIR for us!

Order ID:408-9578331-7352369.

The buyer said: The gaming chair and broken and torn.

First of all, this is a product review that the Amazon system doesn't help remove.

Secondly, after I went to customer service to complain about it, the customer replied that they would not remove it and then just closed my case and I could not restart the case.

Amazon customer service himself is contradicting what he said, he said he will only remove product reviews, but this feedback is a product review, and it's surprising that he won't remove it, this is a job failure of Amazon customer service.

Please help to check again and then remove this feedback, thanks. @Ange_Amazon

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Ange_Amazon

Hi @Seller_3zaT7Vu3pjTya,

My apologies for the delay in answering, I was out of the office.

As a general rule, when the customer complains about the condition of the product, according to Amazon policies, this is not a product review but indeed a seller feedback.

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You can refer to this help page for more details on this.

However, do not hesitate if you have follow up questions or if I am missing some elements in relation to your situation.

Ange d'Amazon

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