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Incorrect Return Reason & Safe-T Claims
Hi all,
Getting frustrated by Safe-T claims at the moment.
Customers are consistently selecting "Item defective or doesn’t work" in order to benefit from a free return (this is a shame in itself but a discussion for another time) when in reality it's a simple change of mind / too big, too small return.
The items in question don't quality for blanket free returns.
Until recently I have been successful in nearly 100% of Safe-T claims, however this last week or so I'm getting denied with the reason "The reason behind this decision is that the item for which you requested a reimbursement of the return label cost is eligible for Free Returns."
As above - the item, when FBM is NOT eligible for free returns.
Does anyone have any advise?
It's only costing us £10-15 per week, but obviously over a year that is as much as £780.
Thanks in advance.
16 replies
Seller_ZJhFeE3tNKzfh
The line below indicates it is not the return reason itself that is the cause for the free returns - but the item itself. The item definitely doesn't sit in clothing? Worth checking that amazon hasn't for some reason categorised it as clothing anyway.
Seller_zkETYNYu5AkMT
Amazon is the biggest thief in the world and governments around the world helping it with robbery.
Seller_QHJyNkagGiCWP
I am having the same problem, I can nolonger tick the box for return costs, amazon have said I need to turn off automatic returns, this then means you cannot file safe T claims, so they get you either way.
Seller_7xa4giJ3wJ3FU
Reply to their message and confirm the reason for your claim is 'Buyer has selected incorrect reason for return' so they should not have had a free return. Once you do this, they eventually get the message.
Regards,
Sarah_Amzn
Hello @Seller_IueLYzgVB31T0,
We're hosting an "Ask Amazon" event with the Safe-T team on September 10th.
You can find more details here.
We invite you to participate and ask questions about Safe-T processes and get expert replies.
Kind regards,
Sarah.
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