Customer complaint about product expiry date, policy violation and POA
Hi,
Received e-mail from amazon saying:
“We have received a complaint from a buyer that a product you have shipped has almost reached or exceeded its best-before date. The product is listed at the end of this email. Your offers remain active.”
Now in my account health I see that I have 1 product policy violation and I can apeal it.
I personaly check all expiry dates before shipping products to amazon and based on my records I never shipped product with short expiry. (shortest was 05/2023)
So I believe this buyer complaint is false, but can’t find out who complained and custumer support can’t tell me this info. They just checked all products and confirmed that everything is fine.
Whant should I do now?
- Should I admit that customer received short dated/expired product, and apeal this violation with POA.
- Or leave it and it will disappear
- O maybe there is a way to fix this issue with customer support?
Listing currently is active, no impact on my account. This is the only one violation I have in account health.
11 replies
Seller_NoMNQDGnEW5Bx
Do you use fba? Is there a chance it’s a return been sent out again?
Seller_8OyGUqwKdXfCN
I use FBA only.
Yes, return (if sellable) can be sent out again, but I never had stock with expiry below 05/2023, so there is no way for a buyer to receive short dated/expired product from us.
The only possible way could be if our stock was somehow commingled with other sellers stock.
Seller_Nprc5XWvdLYk9
does the product have a production date printed on it as well as the expiry date?
just in case they have read the production date/batch number and assumed it was the expiry.
Seller_8OyGUqwKdXfCN
Have no idea where is the issue
Anyway, now I have “policy violation” in my account health… should I respond with POA or just leave it as it is, and it will disappear after some time (6 months I think)
Currently listing is active, this is the only 1 violation in account health so far… 
Seller_NoMNQDGnEW5Bx
Do you barcode your own items or allow commingling?
