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Seller_JkJ5Wu8mvvXN6

VTR from 100% to 70%, I only buy from amazon buy shipping

I woke up this morning to 5 emails telling me that my VTR has dropped

I only use buy shipping and nothing else.

I have also tried to contact the health specialist but they are not answering and have told me to ring back at a later time, which I will

Has this happened to anyone else,? I do everything by the book so a bit lost with this

461 views
10 replies
Tags:Direct Shipping, Fulfilment, Royal Mail, Seller fulfilled, Shipping
20
Reply
user profile
Seller_JkJ5Wu8mvvXN6

VTR from 100% to 70%, I only buy from amazon buy shipping

I woke up this morning to 5 emails telling me that my VTR has dropped

I only use buy shipping and nothing else.

I have also tried to contact the health specialist but they are not answering and have told me to ring back at a later time, which I will

Has this happened to anyone else,? I do everything by the book so a bit lost with this

461 views
10 replies
Tags:Direct Shipping, Fulfilment, Royal Mail, Seller fulfilled, Shipping
20
Reply
0 replies
user profile
Seller_hOZNPw7G8FIjl

There are over 8 threads about this already this morning - seems like several sellers are affected.

I only buy shipping through Amazon (all standard 2nd Class LL) and my VTR is N/A and always has been

20
user profile
Sarah_Amzn

Hello @Seller_JkJ5Wu8mvvXN6

Thank you for raising this issue. We have collected all your concerns and forwarded them to our partner team for review.

We will provide updates as soon as we receive new information.

To ensure effective tracking, please add any additional comments to this megathread: VTR Issue Again 14th January

Kind regards,

Sarah.

20
user profile
Seller_29AF2b8VJNr8z

Same for me as well. Im usually 100% as I buy shipping from Amazon but this morning I am on 91.3%. It’s been like this for me on the French marketplace for several weeks now (I use buy shipping for France as well) I asked them why but got a load of not very helpful responses.

10
user profile
Seller_bzRkeDMMsE3Is

Yes, mine fell from 98% last night to 78% this morning.

10
user profile
Seller_4uKIP5ARPyO4W

Just got this answer from Amazon

Amazon

14:33

15/01/2025

Hello from Amazon Selling Partner Support,

Thank you for contacting us regarding the appeal of your VTR being at risk.

Regarding any questions, I would recommend contacting the Account Health Team in the Account Health section of Seller Central.

We appreciate your appeal, however we cannot provide a resolution to this issue as of now.

We will reach out to you if we require more information.

For any queries related to this issue, please do not hesitate to reach out if you are still having issues.

For further requests not related to this query, please create a new case with the following form to get a quicker response:

1. What exact steps did you take to resolve the error?

2. Have you followed all of the steps outlined in a relevant help page?

3. Did you encounter any errors when trying to fix the issue?

4. Any identifier related to the issue such as product ID or if you uploaded a Feed file, then the Batch ID of the Feed file.

Thank you, have a great day!

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

01
There are no more posts to display
user profile
Seller_JkJ5Wu8mvvXN6

VTR from 100% to 70%, I only buy from amazon buy shipping

I woke up this morning to 5 emails telling me that my VTR has dropped

I only use buy shipping and nothing else.

I have also tried to contact the health specialist but they are not answering and have told me to ring back at a later time, which I will

Has this happened to anyone else,? I do everything by the book so a bit lost with this

461 views
10 replies
Tags:Direct Shipping, Fulfilment, Royal Mail, Seller fulfilled, Shipping
20
Reply
user profile
Seller_JkJ5Wu8mvvXN6

VTR from 100% to 70%, I only buy from amazon buy shipping

I woke up this morning to 5 emails telling me that my VTR has dropped

I only use buy shipping and nothing else.

I have also tried to contact the health specialist but they are not answering and have told me to ring back at a later time, which I will

Has this happened to anyone else,? I do everything by the book so a bit lost with this

461 views
10 replies
Tags:Direct Shipping, Fulfilment, Royal Mail, Seller fulfilled, Shipping
20
Reply
user profile

VTR from 100% to 70%, I only buy from amazon buy shipping

by Seller_JkJ5Wu8mvvXN6

I woke up this morning to 5 emails telling me that my VTR has dropped

I only use buy shipping and nothing else.

I have also tried to contact the health specialist but they are not answering and have told me to ring back at a later time, which I will

Has this happened to anyone else,? I do everything by the book so a bit lost with this

Tags:Direct Shipping, Fulfilment, Royal Mail, Seller fulfilled, Shipping
20
461 views
10 replies
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user profile
Seller_hOZNPw7G8FIjl

There are over 8 threads about this already this morning - seems like several sellers are affected.

I only buy shipping through Amazon (all standard 2nd Class LL) and my VTR is N/A and always has been

20
user profile
Sarah_Amzn

Hello @Seller_JkJ5Wu8mvvXN6

Thank you for raising this issue. We have collected all your concerns and forwarded them to our partner team for review.

We will provide updates as soon as we receive new information.

To ensure effective tracking, please add any additional comments to this megathread: VTR Issue Again 14th January

Kind regards,

Sarah.

20
user profile
Seller_29AF2b8VJNr8z

Same for me as well. Im usually 100% as I buy shipping from Amazon but this morning I am on 91.3%. It’s been like this for me on the French marketplace for several weeks now (I use buy shipping for France as well) I asked them why but got a load of not very helpful responses.

10
user profile
Seller_bzRkeDMMsE3Is

Yes, mine fell from 98% last night to 78% this morning.

10
user profile
Seller_4uKIP5ARPyO4W

Just got this answer from Amazon

Amazon

14:33

15/01/2025

Hello from Amazon Selling Partner Support,

Thank you for contacting us regarding the appeal of your VTR being at risk.

Regarding any questions, I would recommend contacting the Account Health Team in the Account Health section of Seller Central.

We appreciate your appeal, however we cannot provide a resolution to this issue as of now.

We will reach out to you if we require more information.

For any queries related to this issue, please do not hesitate to reach out if you are still having issues.

For further requests not related to this query, please create a new case with the following form to get a quicker response:

1. What exact steps did you take to resolve the error?

2. Have you followed all of the steps outlined in a relevant help page?

3. Did you encounter any errors when trying to fix the issue?

4. Any identifier related to the issue such as product ID or if you uploaded a Feed file, then the Batch ID of the Feed file.

Thank you, have a great day!

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

01
There are no more posts to display
user profile
Seller_hOZNPw7G8FIjl

There are over 8 threads about this already this morning - seems like several sellers are affected.

I only buy shipping through Amazon (all standard 2nd Class LL) and my VTR is N/A and always has been

20
user profile
Seller_hOZNPw7G8FIjl

There are over 8 threads about this already this morning - seems like several sellers are affected.

I only buy shipping through Amazon (all standard 2nd Class LL) and my VTR is N/A and always has been

20
Reply
user profile
Sarah_Amzn

Hello @Seller_JkJ5Wu8mvvXN6

Thank you for raising this issue. We have collected all your concerns and forwarded them to our partner team for review.

We will provide updates as soon as we receive new information.

To ensure effective tracking, please add any additional comments to this megathread: VTR Issue Again 14th January

Kind regards,

Sarah.

20
user profile
Sarah_Amzn

Hello @Seller_JkJ5Wu8mvvXN6

Thank you for raising this issue. We have collected all your concerns and forwarded them to our partner team for review.

We will provide updates as soon as we receive new information.

To ensure effective tracking, please add any additional comments to this megathread: VTR Issue Again 14th January

Kind regards,

Sarah.

20
Reply
user profile
Seller_29AF2b8VJNr8z

Same for me as well. Im usually 100% as I buy shipping from Amazon but this morning I am on 91.3%. It’s been like this for me on the French marketplace for several weeks now (I use buy shipping for France as well) I asked them why but got a load of not very helpful responses.

10
user profile
Seller_29AF2b8VJNr8z

Same for me as well. Im usually 100% as I buy shipping from Amazon but this morning I am on 91.3%. It’s been like this for me on the French marketplace for several weeks now (I use buy shipping for France as well) I asked them why but got a load of not very helpful responses.

10
Reply
user profile
Seller_bzRkeDMMsE3Is

Yes, mine fell from 98% last night to 78% this morning.

10
user profile
Seller_bzRkeDMMsE3Is

Yes, mine fell from 98% last night to 78% this morning.

10
Reply
user profile
Seller_4uKIP5ARPyO4W

Just got this answer from Amazon

Amazon

14:33

15/01/2025

Hello from Amazon Selling Partner Support,

Thank you for contacting us regarding the appeal of your VTR being at risk.

Regarding any questions, I would recommend contacting the Account Health Team in the Account Health section of Seller Central.

We appreciate your appeal, however we cannot provide a resolution to this issue as of now.

We will reach out to you if we require more information.

For any queries related to this issue, please do not hesitate to reach out if you are still having issues.

For further requests not related to this query, please create a new case with the following form to get a quicker response:

1. What exact steps did you take to resolve the error?

2. Have you followed all of the steps outlined in a relevant help page?

3. Did you encounter any errors when trying to fix the issue?

4. Any identifier related to the issue such as product ID or if you uploaded a Feed file, then the Batch ID of the Feed file.

Thank you, have a great day!

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

01
user profile
Seller_4uKIP5ARPyO4W

Just got this answer from Amazon

Amazon

14:33

15/01/2025

Hello from Amazon Selling Partner Support,

Thank you for contacting us regarding the appeal of your VTR being at risk.

Regarding any questions, I would recommend contacting the Account Health Team in the Account Health section of Seller Central.

We appreciate your appeal, however we cannot provide a resolution to this issue as of now.

We will reach out to you if we require more information.

For any queries related to this issue, please do not hesitate to reach out if you are still having issues.

For further requests not related to this query, please create a new case with the following form to get a quicker response:

1. What exact steps did you take to resolve the error?

2. Have you followed all of the steps outlined in a relevant help page?

3. Did you encounter any errors when trying to fix the issue?

4. Any identifier related to the issue such as product ID or if you uploaded a Feed file, then the Batch ID of the Feed file.

Thank you, have a great day!

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

01
Reply
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