Hi,

Can someone please tell me how to add existing products into a variation?

So, we have multiple listings already added, and we want to merge them together into 1 Parent ASIN with variations. Really struggling to get any help from Seller support on this issue.

Thanks,

The issue pertains to all of my UK and EU market places and persists accross all of the screens. I can not click off that screen to access anything.

I am unable to access any of your resources, as I am stuck on that screen. I canno 'Settings Gear icon> Account Info>Payment Information> Charge Method?' as I am completely locked out of my account. When I message support with this problem, they astonishingly tell me to log into my account and make it impossible to reply, as I cannot access any support features. I have explained that over 50 times now. In fact I explicitly ask them DO NOT MESSAGE ME AS I CANNOT REPLY, this is completely ignored and they message me anyway telling me to login to my account to reply.

Why is it so difficult to contact the help team and engage in discussion when i there is an issue with the account? Why are they sending responses that are completely impossible, such as telling me to log into my account, when the issue is that i cannot access my account? It is completely unfit for puspose and you have wasted a lot of my time and resource. Thanks!

The astonishing and dismissive responses leave me with absolutely no confidence in Amazon whatsoever. This is a complete joke.

My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.

Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:

Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.

How do I reactivate my account?

To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service

I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:

“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."

Everything on the account matches and there are no discrepancies, but I am not told what is missing.

I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.

I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.