UK assitance required urgently
I am completely frozen out of my account, with no explanation or anything. I am stuck on a single screen with just text saying 'Invalid Charge Method' and a button saying 'View Charge Method'.
Due to this I am unable to access any support features in the control panel, therefore it is impossible to regain access to my account as amazon provide no email support.
I urgently require that a member of staff who can help me recover my amazon seller account, to contact me at the earliest opportunity.
13 replies
Seller_wnGpi2m8p8AQf
So despite requesting urgent assistance, nobody even replies to the thread. I am really disappointed with my experience with amazon so far.
Sakura_Amazon_
Hello @Seller_wnGpi2m8p8AQf,
This is Sakura from Amazon. I see that you have already created a thread with this issue here: You must update your existing credit card information or add a new credit card to regain full access to this seller account. You were receiving assistance from @Julia_Amzn.
Did I understand correctly that you can't log in to your Seller Central Account? If your charge method is invalid, you still should be able to open the case with Seller Support, especially since you also have access to Seller Forums.
Could you share the full screenshot of the window from Seller Central and the information that you see there?
Please remember about covering any personal data.
Regards,
Sakura
Seller_wnGpi2m8p8AQf
screenshot of glithced page, i can not click anywhere but this page to change anything whatsoever on my EU and UK accounts.
Seller_d8YGbIjNqwFxn
Have you tried the following link which should take you directly to the Charge page so you can update your charge method.
https://sellercentral.amazon.co.uk/sw/AccountInfo/ChargeMethod/step/View
Not sure if this will work but worth a try
Seller_wnGpi2m8p8AQf
I cannot access any page whatsoever. I am stuck on a glitched page which just reloads no matter what I click, as shown above.
Seller_wnGpi2m8p8AQf
I have asked them 10 times not to email me as i cannot reply, but what do they do, they email me. Feels like they are doing it on purpose. This a complete and utter farce
Sakura_Amazon_
@Seller_wnGpi2m8p8AQf
From the screenshot that you sent, I see that you are logged in to your account, but it's restricted, as you mentioned, you need to add a valid charge method.
In the top right corner of the screenshot that you sent me, there is a Help button. Can you send me a screenshot of what happens when you click Help> Get help and resources?
Secondly, I see that the issue is with the Italian store. What would happen if you switched the store to the UK and then accessed the Settings Gear icon> Account Info>Payment Information> Charge Method?
You should be able to add a valid charge method there to your amazon.it store.
Please try both suggestions and let me know about the outcome.
Sakura
Seller_wnGpi2m8p8AQf
The issue pertains to all of my UK and EU market places and persists accross all of the screens. I can not click off that screen to access anything.
I am unable to access any of your resources, as I am stuck on that screen. I canno 'Settings Gear icon> Account Info>Payment Information> Charge Method?' as I am completely locked out of my account. When I message support with this problem, they astonishingly tell me to log into my account and make it impossible to reply, as I cannot access any support features. I have explained that over 50 times now. In fact I explicitly ask them DO NOT MESSAGE ME AS I CANNOT REPLY, this is completely ignored and they message me anyway telling me to login to my account to reply.
Why is it so difficult to contact the help team and engage in discussion when i there is an issue with the account? Why are they sending responses that are completely impossible, such as telling me to log into my account, when the issue is that i cannot access my account? It is completely unfit for puspose and you have wasted a lot of my time and resource. Thanks!
The astonishing and dismissive responses leave me with absolutely no confidence in Amazon whatsoever. This is a complete joke.
Seller_wnGpi2m8p8AQf
I am giving up messaging your support agents as this is an example of how inadequate it is. He is saying please respond to this message despite there being absolutely no way to respond to that message? Is this for real? I find these wholly inadequet responses from the support team highly antagonistic.
Hello from Amazon Selling Partner Support,
We understand that your request is regarding that you are unable to log in to your Amazon Seller Central account.
We do acknowledge that you want this case to be escalated.
Please respond to this message with some additional information so we can address your issue:
- Kindly provide a secondary email address to send you the password reset link.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Seller_wnGpi2m8p8AQf
I just got a call back from Seller Support, when I explained the issue, the line went silent and they hung up with no way to even contact them back.
Seller_wnGpi2m8p8AQf
Here is yet another reponse from your support team again failing to even address the issue, that i cannot access any screens in my account?
Hello from Amazon Selling Partner Support,
From your email, we see that you gets a message that there is invalid payment details while try to login.
For further investigation, provide us the below information to proceed further.
1. Elaborate your query in detail.
2. Screenshot of the issue page along with URL date and timestamp.
This will help us to identify the issue and provide timely resolution.
Once we receive this information, we will review it and provide a resolution.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Sakura_Amazon_
@Seller_wnGpi2m8p8AQf,
You are using Seller Forums so you are logged in to your account, and the screenshot that you sent is from your Italian Seller Central account.
"I am unable to access any of your resources, as I am stuck on that screen. "
1) Can you send me a screenshot of what you can see on the screen when you click on the Help button by following my steps? In the top right corner of the screenshot that you sent me, there is a Help button. Can you send me a screenshot of what happens when you click Help> Get help and resources?
2) Can you send me a screenshot of the screen from amazon.co.uk seller central ? The screenshot that you provided before was from an Amazon.it story (Italy).
when you click here https://sellercentral.amazon.co.uk/ and sign in what do you see on the screen?
Sakura
