GPSR Deadline
Hi Amazon,
I have been working daily for months now across all our EU Market Places submitting the information required for our ASINs - many ASINs under view submission say -
"Approved"
"The compliance information you previously submitted has been approved"
Are you able to explain why ASIN submissions are shown as APPROVED but they are not moving into the Archived area? As I need to see clearly which ASINs still require information to be added.
I am also having issues adding new GPSR: manufacturer contact details - as I enter it, press save then I cannot see it showing in the greyed-out list once I enter it so I cannot save the new address needed for the ASIN, it just disappears and I cannot click save. I am using FIREFOX browser and I have tried different browsers also.
Very frustrating as I still have 100's of ASINS to go through and I don't know if the information has been stored and saved.
Is anyone else still experiencing this issue?
I thought Amazon were fixing the bug/widget by 15th November 2024, nothing has changed.
I am concerned the deadline of 13th December is fast approaching.
kind regards Mr Cosmetics
@Julia_Amazon
0 replies
Seller_hR68pED2HDzBb
We have been having all of these exact issues. Regarding the manufacturer details, we normally ensure the characters we have tyoed are correct and not inadmissable. Sometimes it fixes when you add the phone number also, other than that if it doesn't update manufacturer details for a given ASIN I would try opening a case, give them the ASIN and tell them what is happening as I have had a few of mine fixed in that way.
Hopefully we get a proper response here because the GPSR portal is useless and barely works. On top of it already taking me hundreds of hours uploading the info this is the last thing I need.
Seller_y1oOV7IRdwzeB
Yep, we are the same. I have been ploughing through thousands of SKU's (and have developed some pretty decent RSI...). I'm in the same boat with products not moving to archived as expected.
Honestly I'm just doing as many clicks as possible and praying that it's OK come 13th December. It's not really possible to do them in sensible batches as like you say, they don't go greyed out and there's no way to tell whether they're going through correctly or not. Also, products keep appearing on the list as extras - so I've got no real idea how many I've got to go and in how many countries.
Seller_lEElLWZJXSfZO
Exact same problem, they initially said the portal would be fixed by the end of September, then the end of October and now November the 15th which has passed and the portal is still a shambles.
Only fair way I see this done is for them to extend our deadline to upload as it has been to no fault of our own that we have been unable to upload the correct information.
But when I suggest this to them they just say they are working on validating the information I uploaded almost 3 months ago.
And then around and around I go with support.
Gonna be on them every day now this has become a joke and seems like almost all sellers are experiencing issues.
GPSR Deadline
Hi Amazon,
I have been working daily for months now across all our EU Market Places submitting the information required for our ASINs - many ASINs under view submission say -
"Approved"
"The compliance information you previously submitted has been approved"
Are you able to explain why ASIN submissions are shown as APPROVED but they are not moving into the Archived area? As I need to see clearly which ASINs still require information to be added.
I am also having issues adding new GPSR: manufacturer contact details - as I enter it, press save then I cannot see it showing in the greyed-out list once I enter it so I cannot save the new address needed for the ASIN, it just disappears and I cannot click save. I am using FIREFOX browser and I have tried different browsers also.
Very frustrating as I still have 100's of ASINS to go through and I don't know if the information has been stored and saved.
Is anyone else still experiencing this issue?
I thought Amazon were fixing the bug/widget by 15th November 2024, nothing has changed.
I am concerned the deadline of 13th December is fast approaching.
kind regards Mr Cosmetics
@Julia_Amazon
GPSR Deadline
Hi Amazon,
I have been working daily for months now across all our EU Market Places submitting the information required for our ASINs - many ASINs under view submission say -
"Approved"
"The compliance information you previously submitted has been approved"
Are you able to explain why ASIN submissions are shown as APPROVED but they are not moving into the Archived area? As I need to see clearly which ASINs still require information to be added.
I am also having issues adding new GPSR: manufacturer contact details - as I enter it, press save then I cannot see it showing in the greyed-out list once I enter it so I cannot save the new address needed for the ASIN, it just disappears and I cannot click save. I am using FIREFOX browser and I have tried different browsers also.
Very frustrating as I still have 100's of ASINS to go through and I don't know if the information has been stored and saved.
Is anyone else still experiencing this issue?
I thought Amazon were fixing the bug/widget by 15th November 2024, nothing has changed.
I am concerned the deadline of 13th December is fast approaching.
kind regards Mr Cosmetics
@Julia_Amazon
0 replies
0 replies
Seller_hR68pED2HDzBb
We have been having all of these exact issues. Regarding the manufacturer details, we normally ensure the characters we have tyoed are correct and not inadmissable. Sometimes it fixes when you add the phone number also, other than that if it doesn't update manufacturer details for a given ASIN I would try opening a case, give them the ASIN and tell them what is happening as I have had a few of mine fixed in that way.
Hopefully we get a proper response here because the GPSR portal is useless and barely works. On top of it already taking me hundreds of hours uploading the info this is the last thing I need.
Seller_y1oOV7IRdwzeB
Yep, we are the same. I have been ploughing through thousands of SKU's (and have developed some pretty decent RSI...). I'm in the same boat with products not moving to archived as expected.
Honestly I'm just doing as many clicks as possible and praying that it's OK come 13th December. It's not really possible to do them in sensible batches as like you say, they don't go greyed out and there's no way to tell whether they're going through correctly or not. Also, products keep appearing on the list as extras - so I've got no real idea how many I've got to go and in how many countries.
Seller_lEElLWZJXSfZO
Exact same problem, they initially said the portal would be fixed by the end of September, then the end of October and now November the 15th which has passed and the portal is still a shambles.
Only fair way I see this done is for them to extend our deadline to upload as it has been to no fault of our own that we have been unable to upload the correct information.
But when I suggest this to them they just say they are working on validating the information I uploaded almost 3 months ago.
And then around and around I go with support.
Gonna be on them every day now this has become a joke and seems like almost all sellers are experiencing issues.
Seller_hR68pED2HDzBb
We have been having all of these exact issues. Regarding the manufacturer details, we normally ensure the characters we have tyoed are correct and not inadmissable. Sometimes it fixes when you add the phone number also, other than that if it doesn't update manufacturer details for a given ASIN I would try opening a case, give them the ASIN and tell them what is happening as I have had a few of mine fixed in that way.
Hopefully we get a proper response here because the GPSR portal is useless and barely works. On top of it already taking me hundreds of hours uploading the info this is the last thing I need.
Seller_hR68pED2HDzBb
We have been having all of these exact issues. Regarding the manufacturer details, we normally ensure the characters we have tyoed are correct and not inadmissable. Sometimes it fixes when you add the phone number also, other than that if it doesn't update manufacturer details for a given ASIN I would try opening a case, give them the ASIN and tell them what is happening as I have had a few of mine fixed in that way.
Hopefully we get a proper response here because the GPSR portal is useless and barely works. On top of it already taking me hundreds of hours uploading the info this is the last thing I need.
Seller_y1oOV7IRdwzeB
Yep, we are the same. I have been ploughing through thousands of SKU's (and have developed some pretty decent RSI...). I'm in the same boat with products not moving to archived as expected.
Honestly I'm just doing as many clicks as possible and praying that it's OK come 13th December. It's not really possible to do them in sensible batches as like you say, they don't go greyed out and there's no way to tell whether they're going through correctly or not. Also, products keep appearing on the list as extras - so I've got no real idea how many I've got to go and in how many countries.
Seller_y1oOV7IRdwzeB
Yep, we are the same. I have been ploughing through thousands of SKU's (and have developed some pretty decent RSI...). I'm in the same boat with products not moving to archived as expected.
Honestly I'm just doing as many clicks as possible and praying that it's OK come 13th December. It's not really possible to do them in sensible batches as like you say, they don't go greyed out and there's no way to tell whether they're going through correctly or not. Also, products keep appearing on the list as extras - so I've got no real idea how many I've got to go and in how many countries.
Seller_lEElLWZJXSfZO
Exact same problem, they initially said the portal would be fixed by the end of September, then the end of October and now November the 15th which has passed and the portal is still a shambles.
Only fair way I see this done is for them to extend our deadline to upload as it has been to no fault of our own that we have been unable to upload the correct information.
But when I suggest this to them they just say they are working on validating the information I uploaded almost 3 months ago.
And then around and around I go with support.
Gonna be on them every day now this has become a joke and seems like almost all sellers are experiencing issues.
Seller_lEElLWZJXSfZO
Exact same problem, they initially said the portal would be fixed by the end of September, then the end of October and now November the 15th which has passed and the portal is still a shambles.
Only fair way I see this done is for them to extend our deadline to upload as it has been to no fault of our own that we have been unable to upload the correct information.
But when I suggest this to them they just say they are working on validating the information I uploaded almost 3 months ago.
And then around and around I go with support.
Gonna be on them every day now this has become a joke and seems like almost all sellers are experiencing issues.
