Seller Central - Order page issue

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Seller_IxMw1Bj1Ne8sB

Seller Central - Order page issue

We’re receiving order notifications by email but our Order page in Seller Central is not being updated so we can’t confirm dispatch or complete the orders received.

Anyone else having problems?

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14 replies
Tags:Seller Central
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Seller_mg4bayaHNK6HX

lol, I think we just created a post at the same time, yes we have orders emailed but not showing.

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Seller_IxMw1Bj1Ne8sB

Interestingly if you cutnpaste the order reference from the email into Orders, that too comes up as an error. Very helpful.

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Seller_Cs8AsRW4V2r8b

same here getting email to tell us we sold an item but not in pending or order dispatch and not on our system we checked the customer number from email and error message shows

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Seller_oka5ROfYmjni9

yup no fba sales 3 hours

I wonder whats going on

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Seller_DnL3AXoQFgZKI

Bought shipping for two orders at around 5pm and they have now been collected by RM but they are still not showing as dispatched??

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Seller_bdSdLjti4IugQ

It’s a site wide issue started at around 4pm. I messaged seller support got a message saying they couldn’t help as “NO ORDER ID”… I messaged back saying it’s site wide and they’re “looking into it”… very annoying as time / money being spent and nothing to process…

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Seller_Jufz5adkgPqrC

same here getting email to tell us we sold an item and mobile app notification but not in pending or manage order not showing order after 16:07 CET

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Seller_DROodOAYHftnc

Currently 3 separate threads about this issue.

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Seller_T0NxBothSszfz

Not updating on royal mail click and drop either

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Seller_YcHoTRNSfAF5u

My account stopped at 5.10pm. 30 orders via email so far no updates on Amazon’s order page. 22 orders showing not delivered although they have been manifested via the Royal Mail. No orders coming through on the Royal Mail either. Spoke to Amazon twice. They have confirmed I am not the only one who has the issue. I am just sitting and waiting.

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