Negative feedback from buyer for their own error

Today i received a negative feedback from a customer stating the items lid is different from what they previously had.

2 days earlier, the buyer opened a return request for this item stating that they ordered it by mistake, they wanted a different version and did not notice they made an error by ordering the wrong product. (of course it had a different lid, it was a different product !!)

So the buyer has decided to leave a negative feedback AFTER they opened the return for a mistake THEY made.

Of course Amazon refuse to remove the feedback as it is the customer experience !!

How can this be fair that the customer admitted their error, and THEIR error becomes my fault for their bad experience??

You simply cannot make it up.

@Julia_Amazon @Simon_Amazon

Could this be looked at as the feedback removal escalation team are not grasping the facts here.

The feedback is also a personal opinion product review in its entirety.

Order ID: 205-6330171-4198730

Return RMA: DSyZ6cRMRRMA

Case id 10106290672