My account was deactivated 3 weeks ago and I receievd an email to ask me for utlity bill. I sent it and I received below email. Then I talked to account health team and they told me that I need to also provide BR, governemnt ID and bank statement which I did but still getting same reply from below. Then I called account health again and they told me that there was a discrepancy between the adress on documents that I provided and primany contact address. I updated my primary contact address to be exact as the documents shown and gone throught postcard verification process sucessfully. And again, submitted all documents and still getting below reply. So it looked like there are other issues causing this, but they wouldn't tell me. I really would like some guidances or directions on what I can do here from anyone, thanks
Hello,
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801
We may not respond to further emails about this issue.
Amazon.com
thank you
