VTR my account been disactivate
We have sold on Amazon for nearly 2 years and since using Business account Royal Mail Click and we have always sent items Royal Mail 48 minimum size Large Letter.
my VTR Is always low as 9 % and this Morning Amazon disactivated my account which not fair really as we work hard and we pay lot of fees and advert to amazon ,
I contacted royal mail and they said that They cant guaranteed the scan of the royal mail at delivery .
I’m really lost with both of them Amazon and Royal mail they should cooperate in this and not makes our job harder instead .
Please any one have same problem get in touch any help please I’m losing my business because of this .
PS : Im using Royal Mail 48 CRL which has 2d barcode …
Thanks for reading
0 replies
Seller_BS5lg2keRs2QO
Others are better placed to help with VTR, but have they actually deactivated your account or have they closed your listings in the categories where your VTR was too low?
Seller_7VbclcPFFRTnc
Can you post the actual notification from amazon as they are only supposed to be deactivating listings not whole accounts
Seller_bi8rGHHcLpoVs
Are you uploading the 2D barcode numbers? 9% is very low. We are at around 84% and use RM48.
Amazon have also stated this…
iv) If your parcels are not scanned: Amazon will validate all unscanned tracking IDs with Royal Mail, including Royal Mail 24/48 and 1st/2nd class, and where you have correctly provided valid tracking, your offers will not be suspended for items not scanned by the carrier.
Could there be another reason they have deactivated your account?
Seller_j34HB0J1U0o0M
We received your submission but there is not enough information to restore your seller-fulfilled listings in the Beauty category at this time. To restore your seller-fulfilled listings, please send the following: – Greater detail on the root causes of not providing valid tracking numbers. – Greater detail on the actions you have taken to provide valid tracking numbers. – Greater detail on the steps you have taken to prevent not providing valid tracking numbers going forward. – Greater detail on evidence or examples that demonstrate that your account has complied with our policy. How do I send the required information? Submit this information via email to: op-pso-vtr-appeals@amazon.co.uk. What happens if I do not send the requested information? If we do not receive the requested information, your seller-fulfilled listings will remain deactivated. We’re here to help If you have questions about this policy or your account, please contact us: https://sellercentral-europe.amazon.com/cu/contact-us For more information on how to create a plan of action, visit “Create a plan of action to reinstate selling privileges”: https://sellercentral.amazon.co.uk/gp/help/G201623610 To view your account performance, select “Account Health” on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the “Account Health” page in Seller Central: https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – Download the iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485 – Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely, Seller Performance Team Amazon.co.uk
Seller_xUKHc5xSYJmI4
Hi Attiabargain
We have discovered there is a issue surrounding the VTR real example below:-
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As a third party we select the courier from the dropdown list on Amazon and dispatch the order using a tracked service.
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The customer receives an email confirmation , the order has been dispatched and can no longer be cancelled.
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Upon delivery the courier should scan the order prior to handing the order to the customer.
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The scanned delivery information is uploaded daily from the handheld terminal onto the courier systems and the tracking information is available for a period of 40 days or more.
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The issue, the third-party seller has selected courier that has not scanned order upon delivery and Amazon seller metrics are affected.
So my question, why is there a seller metric which is beyond the seller control? We all know as sellers couriers are not 100% every time and this applies to Prime deliveries also.
Seller_j34HB0J1U0o0M
Seller_bi8rGHHcLpoVs
The only thing I can think of is that the report will show orders due for delivery between 10 Sep 2021 - 9 Oct 2021 - so orders placed a few days before that.
If OP has only been trying to address the VTR issues in the last couple of weeks they wont show up on the report yet.
The issue you have with Amazon is that there are no tracking numbers, not that Royal Mail isn’t scanning.
How long have you been letting Click & Drop update your orders? Were you manually marking them before?
I am also guessing that the 9% are the CRL orders that have just started to come through on the report.
Seller_rU48CqnH0qmoD
Thanks for the helpful answers on here. First time I’ve been here for at least ten years. Jolly helpful.
Seller_xzzLfyCYwIt0B
Hi,
I had a similar issue and I connected my Click&Drop to Amazon, once you connect your account you simply print the postage label from Amazon, you need to generate end of day report same as manifest.
You will be invoiced by Royal mail as usual.
Once you do that VTR won’t be a problem anymore. I have 100% at the moment.
Seller_KZhPnqSRrvTv0
Hello Your items should not be deactivated if your items are sent RM48, as Amazon are supposed to check that they have valid tracking numbers, and if they do, they are not supposed to deactivate even if they don’t have a delivery scan.
