Seller_jzzPuyZCdGGmZ
The buyer ordered the wrong product.
The buyer ordered the wrong model of motorcycle parts and returned the product, causing me to pay for shipping both ways. The details of the product list all motorcycle models. Can we claim for the shipping costs for both the outbound and return trips or any compensation? Because the shipping costs are very expensive.
Tags:Refunds, Return shipment
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1 reply
Seller_4zBzdtgCyS9EI
It depends on the return reason the buyer chose. If it is a "buyer faulted" return, you can subtract return shipping and the shipping cost the buyer paid. If it is a "seller faulted" return reason, you have to issue a full refund.
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