Personalized images aren't coming through

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
You are not a member of this group
user profile
Seller_YFzn4ZrEViGkU
in group

Personalized images aren't coming through

I offer personalization on my item and it includes a picture option. However, of all the orders I have had only ONE time has the image EVER come through! I have to reach out to every customer to ask for it again and if they don't reply, I lose the sale! Can someone please help me?

Kathy

19 views
2 replies
00
Reply
2 replies
user profile
Seller_2azHBWt7FzGTG

@Seller_YFzn4ZrEViGkUDo you have the personalization option marked required? If it is not marked required, the customer can purchase without adding it.

00
user profile
Joey_Amazon

Hi there @Seller_YFzn4ZrEViGkU,

Thank you for posting here at the forums!

If this issue is still ongoing please let me know, if you have filed a case with Seller Support please do share the Case ID here. Also thank you to @Seller_2azHBWt7FzGTG, for chiming in on this and trying to help!

Thanks,

Joey

00
Follow this discussion to be notified of new activity