Reimbursement for Customer-Damaged Returns

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Seller_VPGbgrlLAYMCP

Reimbursement for Customer-Damaged Returns

Hello! I've seen several times where people say that they are able to get reimbursement for customer-damaged returns on FBA, but I've not been able to accomplish that. Any guidance anyone can offer on that?

Additionally, I have return after return that wouldn't have been damaged if Amazon hadn't slapped a shipping label onto it and shipped it that way. Then when they get the item returned, they FURTHER the damage by cutting the label off. So now an entirely unopened item is completely unsellable, because of Amazon's poor service, which I'm paying a premium for. How do I get reimbursed for this type of damage?

Thanks for any help you can provide!

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Veronica_Amazon

Hello @Seller_VPGbgrlLAYMCP,

Appreciate the post here!

Sometimes a customer is refunded for your item, but the item isn’t returned to a fulfillment center within 60 days of the refund. When this situation occurs, in most cases we’ll charge the customer and reimburse you. If a customer returns your item to a fulfillment center within 60 days of the refund, we’ll first determine the condition of the returned item. If the returned item is sellable, we’ll return the item to your inventory and will not reimburse you. If the returned item is unsellable, we’ll determine who is responsible for the condition. If we find Amazon is responsible for an unsellable return, we’ll reimburse you and will not add the item back to your inventory. Amazon policy states that it does not accept responsibility and will not reimburse for returned items that are damaged by a customer, are subject to recall, are defective or in violation of Amazon policies, or for other similar reasons.

I'm including a few resources below for your review.

FBA inventory reimbursement policy

FBA inventory reimbursement policy: Customer return claims

Kindest regards,

Veronica_Amazon

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