Received suspicious 1 star rating without review and user name
My product was performing very well with a 4.9-star rating from 13 reviews (including 11 Vine reviews). However, it suddenly dropped to a 4.2 rating after receiving a suspicious 1-star rating with **no written review and no customer name**.
I’ve raised multiple support cases, but none have been resolved. Instead, I’ve been advised to use the "Report" button—but when a rating comes without a review or visible profile, there’s **no option to report** it. I'm hitting a brick wall and don’t know where else to turn.
Has anyone faced a similar issue? How can I escalate this or get meaningful help from Amazon to investigate and resolve this?
Cooper_Amazon
Good Morning @Seller_8SvQN3W9UjeZJ,
I have escalated the cases associated to the 1 star review left on your ASIN to our product review team. I cannot guarantee the product review will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation to see why the one star was left (if possible). The team should get back to us within the next few business days. I look forward to following up with you soon and hope you have a terrific rest of your Tuesday!
Sincerely, Cooper_Amazon
22 replies
Seller_rI7BZIczK8iAC
We ALL get bad ratings. You can do absolutely nothing about it. If it's organized by a competitor, the system will recognize it one day and remove the rating and suspend the seller. But that can take two years....
Don't create any cases, that just puts your account at risk.
Seller_8SvQN3W9UjeZJ
I have a strong feeling that this is a vindictive rating - I will not disclose too much detail here, but I can disclose this information to the relevant AMAZON.
Cooper_Amazon
Good Morning @Seller_8SvQN3W9UjeZJ,
I have escalated the cases associated to the 1 star review left on your ASIN to our product review team. I cannot guarantee the product review will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation to see why the one star was left (if possible). The team should get back to us within the next few business days. I look forward to following up with you soon and hope you have a terrific rest of your Tuesday!
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_8SvQN3W9UjeZJ,
Our internal team has reached out to you on CASE ID 17821165681 in regards the 1 star review left on your ASIN.
Feel free to follow along with CASE ID 17821165681 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
Seller_cHU6XL6jaQChu
I know this is not necessarily your main issues, but can we all agree that 1 star reviews should HAVE to have a written reason? If a customer hated a product SO much, they need to explain the issue, so that both the seller/manufacturer and other customers actually know what the issue is with the product (if there actually is one).
Seller_32znQddiQabwX
publicaciones.he tenido problemas similares y en mi caso hubo alguien que reportamos con mi esposa ya que estaba vendiendo nuestro articulo sin autorización y nuestro producto es fabricado por nosotros por ende el.producto que ese vendedor estaba vendiendo era falso y este vendedor aparentemente en represalia me denunció que por que mi producto no era original y empeso ha hacer varias calificaciones de 1 estrella haciendo bajar mi calificación pero igual se hace difícil demostrar que es alguien que desea dañar nuestro producto eso es bastante difícil dentro de amazon
Seller_pOFLs09xD0Iyu
isn’t it sad that a fellow seller stoops this low to try to make another seller look bad. The person doing this is a person with a chip on their shoulder, jealous of all others making sales. How sad for them. I have better things to do then worrying about my fellow sellers sales. Good for you when you make a sale. Everyone deserves a little bit of the a tion, and some will get more then others, but that is no reason to show your jealousy of their sales. Stop with your antics! We don’t need your kind on this platform. Getting along and working together says it all!
Seller_5q6HRL9rMlIR8
They let global idiots with no purchase "rate" products for some reason. I see you have a reply from a mod. Amazon will pretend they are going to fix it but they won't. We constantly get idiots 1 starring Team hats for teams they dislike. Amazon has never fixed a single one. EVER.
Seller_FY7q7VlsKcZfj
1 weeks ago i even get 1 star on a product that already not be sold more than 3 month. .....
