New Seller - Help Please - Refund Request

I have been contacted by a seller asking for my address to send a DVD back they bought from me that they say is not working. Does the buyer need to request a return procedure via Amazon? I am happy to provide a refund if the item is returned to me but I want to do this the correct way.

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Tags:Returns

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Seller_N6BdnTb7YT1X8

5 years ago

In reply to: Seller_oWAa53iLdB9qV’s post

Yes they need to click on ‘your orders’ and find the relevant order and there will be a return option. You will then get a formal return request which you have to accept.

If the item is faulty you pay both sets of postage costs (you may want to send a prepaid label to prevent them from choosing the most expensive returns option) as well as the cost of the item.

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