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Account deactivated, Amazon unable to verify supplier
Hi,
Can anyone point me in the right direction, my amazon seller account was deactivated due to section 3. I never received any complaint from the buyers about the product and I had stopped selling the product in June 2024. 2 weeks ago amazon deactivated my account and asked me for the invoices. I provided the authentic invoices from justmylook.com and amazon are saying they are unable to verify the supplier. I am just stuck as I keep getting the same response about unable to verify supplier. I had used the same invoices to ungate the product when I started selling them back in February 2024. Everyone knows justmylook.com are authentic UK supplier and invoice matches store info and product ASIN. My account health is 264 and is healthy but I cannot establish why I am deactivated for the product which I dont even sell and never received any authenticity complaints. Any help would be really appreciated. Thanks
6 replies
Seller_zDUw7ekrB6OEy
When you stopped selling the item did you delete the product from your inventory and close the listing? If you didn't I think Amazon still see it as an item you sell, you just don't have stock at the present time.
Amazon probably won't accept the invoice as your supplier isn't a wholesaler, they look like they are a retailer.
Abella_AMZ
Hello @Seller_b4qIfqVqBe5OU,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand your concern about account deactivation.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Despite providing invoices, the appeal is still being rejected. One common reason for invoice rejection is providing incomplete or inaccurate information on the invoice.
Your appeal should include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
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