I received this message from amazon.com. It is not very clear to me why my account was deactivated but so far as I can make sense of this message at all I take it that someone or something (probably just a machine, not a human) thinks that I have started more than one seller account. I have tried to reactivate the account but I am not sure what information I can possibly provide to convince the person or machine that I have not started more than one account. Can anybody advise?

The message is: '

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account Black+backer which was enforced for violating one of our policies. As a result, you may no longer use the Black+backer Selling account to sell on Amazon.co.uk.

Ho do I reactivate my account?

In order to reactivate this Selling account, Black+backer please follow the below steps:

1. You must first reactivate the account associated with Black+backer by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Black+backer by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – Black+backer ?

If you believe you do not own the other account, please follow the below steps:'

Hello everyone.

My account has been deactive for 5 months.

Although I have made all my efforts, I can't reactivate my account.

I tried to submit all the utility bills I have, the company documents, my ID card, my passport, my bank and credit card account breakdowns, but they all failed.

Believe me, I searched the entire Amazon forum and Google to find a solution to me.

I received consultancy from people with more knowledge of Amazon.

Whatever I do, I can't get positive results.

I cannot open a case or request a call because I am a deactive position of my account.

I have a new account I don't even have any listed product.

I want to close my account and open a new account, but my account is deactive and is not allowed to close my account.

If I open a new account in this way, I know that it will be deactive too in my new account.

I'm really stuck.

I spent quite a lot of effort and money to sell in Amazon.

I don't want to give up here, but I don't really know what to do.

Nobody by Amazon does not communicate with me to solve the problem.

The only thing they tell me is the instructions about how to submit the documents.

I sent appeals at least a hundred times and read the instructions they mentioned a lot.

I am a new amazon seller and when creating my account, maybe I may have made a mistake to create a Mismatching in the address section.

However, it is very unjust that my entire account is deactive forever because I made this mistake and that I have no other chance.

I am ready to prove myself in any way if isomeone contacted with me, but someone needs to help me with it.

If there is any Amazon official following this forum, I would like them to help with my problem.

Thanks in advance.

@Seller_VJ4XoAkjDpjPH , @Seller_fgtTzyHQfOM1x , @Seller_XUNeUuvrQDpgP , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

Hi, I got this email (below) about two weeks ago and I have carried out the instructions given. However, I only have one credit card and cannot replace this with another. I can't delete the current credit card details and then add the same one again either. It says my credit card is valid, which is surely proof of my identity, but still my account is inactive. Just about all the links I click on take me back to the same page and are not helpful at all. How do I get my account reactivated?

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We have temporarily given your selling account inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you will be temporarily unable to make updates to your listings or account settings. This action does not impact your account health.

Why did this happen?

We have taken this action due to an extended period of inactivity on your account. To protect your business, we have restricted changes to your account until we can verify your identity.

How do I verify my identity and reactivate my account?

To verify your identity and reactivate your selling account, please complete the credit card verification process. To complete the verification process:

1. In Seller Central, go to “Settings” and click “Account info”.

2. Under “Payment information”, select “Charge method”.

3. Click “Replace charge method” and add your credit card details.

It may take up to 48 hours for updates to your credit card information to show on your seller account. Once the information has been updated, your account will be reactivated and any restrictions will be removed.