🌟 What’s Your Biggest Win This Month? Share & Inspire!

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Julia_Amzn

🌟 What’s Your Biggest Win This Month? Share & Inspire!

Hello Sellers! Happy Friday 😀

Whether you've just launched your first product, hit a new sales milestone, or finally mastered A+ Content, we want to hear about it! Sharing your wins—big or small—not only motivates others but also helps us all learn and grow together.

Here's how to join in:

✔ Drop a comment with your recent win (or wins!)

✔ Share what made it possible - did you try a new strategy, tool or approach?

✔ Feel free to ask questions or cheer on your fellow sellers!

Let's fill this thread with inspiration and actionable tips. Who knows? Your story might be exactly what someone else needs to hear today!

Looking forward to reading about your successes.

1.1K views
55 replies
Tags:Quick tips, Success stories
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Seller_HmXs9Pk97Wcpt
In reply to: Julia_Amzn’s post

Eagerly waiting incoming stories from Sellers.

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Seller_kh77A9MtOsq7P
In reply to: Julia_Amzn’s post
This post has been deleted
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Seller_7pDvjaP1zn6iT
In reply to: Julia_Amzn’s post

Is there a thread for Biggest losses as well? I certainly will win there :)

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Seller_TtYlLeHNiRKdV
In reply to: Julia_Amzn’s post

Wins Come All Day Under...

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Seller_qDoXRD5W2fdZm
In reply to: Julia_Amzn’s post

any recommendations on a carrier that will provide an IEN for shipments from Vietnam to the UK? Can’t seem to find any one that can.

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Seller_OC4AKQTpHwKwL
In reply to: Julia_Amzn’s post

complete waste of time!

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Seller_7pTs15IYXmTOB
In reply to: Julia_Amzn’s post

I learnt something.

To delete and relist any listing that has "issues" or "errors". Many a time, it works. Also to make sure that minimum data entries to be made when re-listing, simply go with the listing as it is.

Since I learnt this, I seem to have solved many of my listing issues.

However, to NOT delete a listing that is under "deactivated" status because once you delete it, then you cannot relist it. It might affect those who sell through FBA specially when your stock is with the FBA.

Having said all this, it feels sad to accept and relist on listings that are inadequate, inaccurate that may be pose a risk to sell without having to face disputes.

And this strategy to leave FBA has been the biggest all time win.

No shippment anxieties.

Haven't been driven up the wall on reconciliation issues.

No refund shocks.

Needn't flight tooth and nail about reimbursements.

Haven't pulled my hair out on sudden de-activation related to fba stock being withheld without release.

Complete and total control of my goods.

Good riddence FBA teams.

Mind you, they kept taking storage fee five months after. I put my foot down, contacted US teams and got my refunds. They were mostly on 1p to 3p. Just didn't let it go. I told them "If it was significant enough to charge me, then it is significant enough for me to claw it back. May I have my money back Please". I think they are still taking it. I seem to be writing every month to them.

I am telling you seriously, after leaving FBA, I feel younger, brighter, happier and have more time in my hands. FBA had its perks. The fulfilment centres did a great job packing and delivering of orders. However a combination of FBA systemic issues, and seller support poor interpretation of refund and returns policies totally wrecked my morale.

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Seller_q7FbH9ZtV1ReA
In reply to: Julia_Amzn’s post

a little win for some but a good win for me.

I’ve not had much success with ads since starting a few years ago. So I decided to stop taking advice and over thinking ads and came up with a simple strategy which is slowly increasing our ROAS. I decided to stop messing with the ads all the time and just review them at the start of each month. This has allowed me to focus in on negative search terms and adding new search terms whilst keeping the CPC relatively low. I am going to stay patient, increasing CPC in small increments whilst journaling the data moving forward.

Plus, because we have decided to stay in our lane. We deleted our old products and now sell products with the same category. So when we set up new ads. They fall with the % share of the same search terms.

I don’t know if it’s sustainable but I’m going to do what’s working for us so far. Hopefully I will have a decent success story in the near future for you all.

My next goal is to set up Royal Mail OBA to purchase shipping through Amazon. I think this could help maybe? It will certainly help manage cash flow

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Seller_tz5M9iHaTDZFk
In reply to: Julia_Amzn’s post

Happy Monday!

My biggest win is finding out how Amazon reverted our Pan EU listings to EFN without telling us; despite a written confirmation form Amazon that they were approved.

A sort of sad-masochistic win I suppose, which costs us time, energy and further compounds the distrust in Amazon I have.

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Julia_Amzn

Ufff I'm sorry to hear that @Seller_tz5M9iHaTDZFk . Is there anything I can help you with?

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Seller_tz5M9iHaTDZFk
In reply to: Julia_Amzn’s post

Thanks.

In the context that as part of Launchpad, Amazon gave me approval in writing that the ASIN's in question were approved for PANEU. On that basis I spent a lot of money, time and effort getting VAT compliant in Europe (4 VAT numbers) and do monthly/quarty VAT reporting (at my cost), as well as building a pricing model around PANEU fees. As folk know, PANEU fulfilment fees are significantly less expensive than EFN.

At some point late last year Amazon reverted the listings to EFN. Didn't tell me and I only spotted this in the last few weeks when doing a financial review. Amazon wont even apologise (they have said it was a mistake). It is utterly shameful that Amazon can agree to something and then rescind. I am presently looking at what financial damage this has caused. Margins are so critical, especially when Amazon mess about with our fees without having the courtesy of telling me.

So I am looking at the commercials to see what I need to do to make my EU business work.

I could do with the following:

1. Understanding whey, if I am sending direct to an FC in France, why I am seeing both EFN and Domestic fulfilment costs applied to orders in various EU countries. IE is Amazon actually still moving my stock within Europe? (My understanding is that under EFN, the stock stays in 1 country.

2. Understanding whether there is still advantage in having 4 VAT registrations in Europe as opposed to 1.

3, understanding whether I need consider sending stock to FC's in various countries so as to obtain domestic shipping rates.

Its a mess, totally of Amazon's doing, so help in improving my understanding of the suddenly new trading environment I find myself in would be a great help.

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Seller_DJqWlEby6fi8n

We've had massive problems with EFN too, see my post below, so be careful whichever way you proceed from here. If there's a problem, don't assume someone at Amazon is going to get it sorted out, or even know how to sort it out. The risk is much lowered by not sending product to Amazon FCs, but seller fulfilled from UK into EU is fraught with problems too. So we're in a similar situation to you, it's really difficult to know how to proceed.

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Seller_tz5M9iHaTDZFk

Thanks - I have actually read your entire thread over the last few days. Sounds like a complete nightmare.

The thing about amazon, as badly managed and broken as elements of it clearly are, it still functions and provides revenue. They realise they have us over a barrel. However I just cant understand how they can treat good actors with the contempt they do. And It is contempt.

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Seller_DJqWlEby6fi8n

Yes, the only thing I can think of is that it's cheaper for Amazon to get new sellers rather than look after the ones they have, and the ONLY thing they care about is the money. That's the only thing that really make sense here.

Even with seller fulfilled, we had a customer in Spain recently who told us their house was a new build and to include that info on the UPS label, which we did along with their phone number. I was in contact with UPS and the customer several times. UPS said they would deliver but didn't. The customer filed and A-Z claim which was approved. We got a message saying that our account was at risk of deactivation due to this. I explained this to the customer and they contacted Amazon both by message and by phone and told them it was 100% not our fault, that we had in fact been very helpful, it was UPS that was at fault. We appealed the A-Z claim and it was denied. No point in me even contacting seller support about this as they will do nothing and it just wastes more time. We sell on Amazon in good faith and abide by all the rules, but Amazon are just gradually pushing us out due to things not working as they should and general incompetence.

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Seller_tz5M9iHaTDZFk

I second your point about general incompetence

Talking of which, in my case I had an email last night saying that my products were not unblocked and were ok with cross border compliance. So i presume they are going to be restored as PAN EU, but of course you have to take everything these automatons say with a pinch of salt. Nothing is ever black and white here. So I presume nothing.

There is a marketplace now launched by the UK's biggest supermarket. Maybe that is worth you looking at.

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Seller_DJqWlEby6fi8n

Well, I hope your PAN EU is restored. But unfortunately we need to take everything we're told by Amazon with a pinch of salt, whether an automated message or not. I've been told several times by people at Amazon that our EFN problem has been solved, but each time it wasn't. I even had a half an hour phone call with someone who said they were prioritising this issue, and that he would get this resolved, buy stock from us that they cannot get moved out of unauthorised warehouses, and reimbursed incorrect charges. Then 2 weeks later I got a message from him saying he had left the case. Someone else took over 6 weeks ago, nothing has happened since despite me following up several times (usually that's just ignored). You're right, it is absolute contempt they have for us sellers. I've asked to be recompensed for all the time I've spent on this over the past 11 months, having to totally rethink our sales strategy into the EU, and all the sales that have been lost due to this, but get the feeling we're just being laughed at. It's very difficult to know what to do.

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Seller_2MDS66zdjPMUU
In reply to: Julia_Amzn’s post

It will be a good day when I and other sellers understand why their metrics have been crashed by false customer feedback for example or why an AZ has been automatically granted despite evidence to the contrary .

Sadly this post is rather tone deaf. For years sellers have needed to support each other on the forum to solve or understand problems because of the poor understanding by agents of Amazon policy. More often the advice offered by seasoned sellers is more accurate and relevant than the cut and paste responses when opening a case.

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Seller_RguKGMHvWFmo3
In reply to: Julia_Amzn’s post

Again had to escalate cases to managingdirector@amazon.co.uk

Actually got a decent response and support.

Shame it has to go to this level and 6 pages of case message tennis though

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Seller_DJqWlEby6fi8n
In reply to: Julia_Amzn’s post

We're trying to win by getting this issue with incorrect charges being stopped and reimbursed. The history is here https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e63f0a7a-9122-4d11-9a62-164025109fb2?postId=14efe212-5b74-413b-bd95-1a3ec1435e24. It been almost 11 months and well over a hundred contacts each way with various people at seller support, but so far nobody can fix it. Can you help? It will be a big win if you can get us back selling normally again after all this stress.

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Seller_IC5dxZRZpcM4T
In reply to: Julia_Amzn’s post

My win of the day, i had a package Amz says was oversized, however we never send anything oversized.

I had an IM Chat with seller support and they actually knew what i was talking about and didnt give me the rubber stamp rubbish answers SS normally provide. So Im taking that as a win.

The problem is ongoing but a small (sarcastic) win is better than no win when it comes to SS.

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Seller_IiLCzWNcEixPU
In reply to: Julia_Amzn’s post

Looks like most people see the question as tone deaf - rightly so in most cases. Comments on what should be an uplifting post are sadly absolutely abysmal. Nonetheless, a true reflection of sellers and how unsupported they feel selling on the platform.

I think that is what needs to addressed, because this is definitely not a win-win situation, and actually quite embarassing to be honest.

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