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Failed video identity verification interview, account deactivated
So, my account got deactivated because according to Amazon they were unable to verify my identity after I participated in a video identity verification interview.
Amazon didn't stated why they were unable to verify my identity.
I have uploaded all of the required information to my seller central, all of my legal entity and business information and address are up to date and validated by Amazon.
I have tried to submit my identity and my company (that the account listed on) documents as an appeal several times, yet all of the appeals were rejected.
I am now unable to contact account health support by phone. I do not have the option through my account's seller central.
When I open a written case to account health support I receive an automate reply saying:
"Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
I don't know what else to do.
I have no idea why Amazon failed to verify my identity, and I have no idea what documents they are expecting to get in the appeals.
If anyone has any idea, or an offer that might help me get my account reactivated I would really appreciate it.
Thank you.
4 replies
Atlas_Amazon
Hello @Seller_fTAQeoDdf8flN
Thank you for the information provided regarding the situation with your account. I understand that you did complete verification, but our team did come back with a rejection to your provided information. What documents were you able to provide during this video interview?
Our team will have made the decision based off of the way the video interview was conducted and if they were able to validate the information you have provided. Otherwise, they will reject your submission and will be unable to resolve the issues impacting the account.
Please be aware that if you have provided everything and they are still unable to verify the details, we cannot guarantee a resolution will be possible. We do ask that you continue to refer to this thread for support.
Best,
Atlas
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