Amazon Seller Mobile App Issue Affecting My Account Health
Hey Everyone,
10/02/25 the seller mobile app was showing me an incorrect Ship by date, I was at home and remembered that i needed to ship some orders by today, so i checked the app and it was showing a 'ship by' date of the next day and so i was relieved. Then when i got into office the next morning all the orders were flagged as a late dispatch?.. This caused my late dispatch rate to skyrocket and my featured offer eligibility has been taken away. I've contacted seller help and explained to them that this issue was caused by a technical error on the app, however they just replied with a standard reply saying they're not able to alter the late dispatch rate. So instead I opened a new case explaining the same thing and requested for the featured offer eligibility could be restored as the ate dispatch rate wasn't an option, however they told me the same that they cannot help with that either. i don't understand who i am supposed to talk to as this was entirely amazon's fault. Are there any other ways I can dispute the late shipment rate or featured offer eligibility? Please help
Amazon Seller Mobile App Issue Affecting My Account Health
Hey Everyone,
10/02/25 the seller mobile app was showing me an incorrect Ship by date, I was at home and remembered that i needed to ship some orders by today, so i checked the app and it was showing a 'ship by' date of the next day and so i was relieved. Then when i got into office the next morning all the orders were flagged as a late dispatch?.. This caused my late dispatch rate to skyrocket and my featured offer eligibility has been taken away. I've contacted seller help and explained to them that this issue was caused by a technical error on the app, however they just replied with a standard reply saying they're not able to alter the late dispatch rate. So instead I opened a new case explaining the same thing and requested for the featured offer eligibility could be restored as the ate dispatch rate wasn't an option, however they told me the same that they cannot help with that either. i don't understand who i am supposed to talk to as this was entirely amazon's fault. Are there any other ways I can dispute the late shipment rate or featured offer eligibility? Please help
6 replies
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm,
I am Spencer with Amazon.
I will gladly look into this case for you.
Can you provide me with a case ID? Also, did you add the screenshot of the mobile app showing you the ship by date?
Let me know please.
Regards, Spencer
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
The case Id is : 10799123592
Also I do not have a screenshot, as I did not know this would happen. If I did know that the app would show me the incorrect ship by date I would have taken a screenshot. However I only realised that there was an issue when I shipped all the orders and they were all flagged as late. I'm not sure how to strengthen my case. Also This case has been opened on the 11th. and they advised that they are investigating on the 12th, however not yet received an out come.
I had also created another case as there was another issue with the late dispatch rate. On the 17th and 18th Our warehouse was to be evacuated for those 2 days due to a gas leak. We had tried to ship as many orders as possible for the stock that was in a less contaminated area of the building. however some parts of the warehouse were unsafe and there was some product stock that we could not get to. We indeed did risk exposure to this gas in these days to get as many orders out to our customers as possible as we know that dealing with amazon's support and trying to get metrics corrected is really hard and maybe impossible.
Case Id for Gas Leak Issue: 10797842072
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
Have you got any updates for me, It has been almost 5 days since they told me on the case that they'll get back to be with a resolution. I've been following up with them but they keep giving me the same reply. Appreciate your help in this matter.
Seller_o7Vagi0CZSVrm
hey @Spencer_Amazon
Are there any updates, would appreciate an update, thanks
Spencer_Amazon
Not yet @Seller_o7Vagi0CZSVrm,
I am keeping an eye on the case, however, if there is no answer within the next few days I will look for another team to help.
Regards, Spencer
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm
I heard from our team who told me they have noted your concern, we will raise the reinstatement request.
Has that happened?
Regards, Spencer
Amazon Seller Mobile App Issue Affecting My Account Health
Hey Everyone,
10/02/25 the seller mobile app was showing me an incorrect Ship by date, I was at home and remembered that i needed to ship some orders by today, so i checked the app and it was showing a 'ship by' date of the next day and so i was relieved. Then when i got into office the next morning all the orders were flagged as a late dispatch?.. This caused my late dispatch rate to skyrocket and my featured offer eligibility has been taken away. I've contacted seller help and explained to them that this issue was caused by a technical error on the app, however they just replied with a standard reply saying they're not able to alter the late dispatch rate. So instead I opened a new case explaining the same thing and requested for the featured offer eligibility could be restored as the ate dispatch rate wasn't an option, however they told me the same that they cannot help with that either. i don't understand who i am supposed to talk to as this was entirely amazon's fault. Are there any other ways I can dispute the late shipment rate or featured offer eligibility? Please help
Amazon Seller Mobile App Issue Affecting My Account Health
Hey Everyone,
10/02/25 the seller mobile app was showing me an incorrect Ship by date, I was at home and remembered that i needed to ship some orders by today, so i checked the app and it was showing a 'ship by' date of the next day and so i was relieved. Then when i got into office the next morning all the orders were flagged as a late dispatch?.. This caused my late dispatch rate to skyrocket and my featured offer eligibility has been taken away. I've contacted seller help and explained to them that this issue was caused by a technical error on the app, however they just replied with a standard reply saying they're not able to alter the late dispatch rate. So instead I opened a new case explaining the same thing and requested for the featured offer eligibility could be restored as the ate dispatch rate wasn't an option, however they told me the same that they cannot help with that either. i don't understand who i am supposed to talk to as this was entirely amazon's fault. Are there any other ways I can dispute the late shipment rate or featured offer eligibility? Please help
Amazon Seller Mobile App Issue Affecting My Account Health
Hey Everyone,
10/02/25 the seller mobile app was showing me an incorrect Ship by date, I was at home and remembered that i needed to ship some orders by today, so i checked the app and it was showing a 'ship by' date of the next day and so i was relieved. Then when i got into office the next morning all the orders were flagged as a late dispatch?.. This caused my late dispatch rate to skyrocket and my featured offer eligibility has been taken away. I've contacted seller help and explained to them that this issue was caused by a technical error on the app, however they just replied with a standard reply saying they're not able to alter the late dispatch rate. So instead I opened a new case explaining the same thing and requested for the featured offer eligibility could be restored as the ate dispatch rate wasn't an option, however they told me the same that they cannot help with that either. i don't understand who i am supposed to talk to as this was entirely amazon's fault. Are there any other ways I can dispute the late shipment rate or featured offer eligibility? Please help
6 replies
6 replies
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm,
I am Spencer with Amazon.
I will gladly look into this case for you.
Can you provide me with a case ID? Also, did you add the screenshot of the mobile app showing you the ship by date?
Let me know please.
Regards, Spencer
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
The case Id is : 10799123592
Also I do not have a screenshot, as I did not know this would happen. If I did know that the app would show me the incorrect ship by date I would have taken a screenshot. However I only realised that there was an issue when I shipped all the orders and they were all flagged as late. I'm not sure how to strengthen my case. Also This case has been opened on the 11th. and they advised that they are investigating on the 12th, however not yet received an out come.
I had also created another case as there was another issue with the late dispatch rate. On the 17th and 18th Our warehouse was to be evacuated for those 2 days due to a gas leak. We had tried to ship as many orders as possible for the stock that was in a less contaminated area of the building. however some parts of the warehouse were unsafe and there was some product stock that we could not get to. We indeed did risk exposure to this gas in these days to get as many orders out to our customers as possible as we know that dealing with amazon's support and trying to get metrics corrected is really hard and maybe impossible.
Case Id for Gas Leak Issue: 10797842072
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
Have you got any updates for me, It has been almost 5 days since they told me on the case that they'll get back to be with a resolution. I've been following up with them but they keep giving me the same reply. Appreciate your help in this matter.
Seller_o7Vagi0CZSVrm
hey @Spencer_Amazon
Are there any updates, would appreciate an update, thanks
Spencer_Amazon
Not yet @Seller_o7Vagi0CZSVrm,
I am keeping an eye on the case, however, if there is no answer within the next few days I will look for another team to help.
Regards, Spencer
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm
I heard from our team who told me they have noted your concern, we will raise the reinstatement request.
Has that happened?
Regards, Spencer
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm,
I am Spencer with Amazon.
I will gladly look into this case for you.
Can you provide me with a case ID? Also, did you add the screenshot of the mobile app showing you the ship by date?
Let me know please.
Regards, Spencer
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm,
I am Spencer with Amazon.
I will gladly look into this case for you.
Can you provide me with a case ID? Also, did you add the screenshot of the mobile app showing you the ship by date?
Let me know please.
Regards, Spencer
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
The case Id is : 10799123592
Also I do not have a screenshot, as I did not know this would happen. If I did know that the app would show me the incorrect ship by date I would have taken a screenshot. However I only realised that there was an issue when I shipped all the orders and they were all flagged as late. I'm not sure how to strengthen my case. Also This case has been opened on the 11th. and they advised that they are investigating on the 12th, however not yet received an out come.
I had also created another case as there was another issue with the late dispatch rate. On the 17th and 18th Our warehouse was to be evacuated for those 2 days due to a gas leak. We had tried to ship as many orders as possible for the stock that was in a less contaminated area of the building. however some parts of the warehouse were unsafe and there was some product stock that we could not get to. We indeed did risk exposure to this gas in these days to get as many orders out to our customers as possible as we know that dealing with amazon's support and trying to get metrics corrected is really hard and maybe impossible.
Case Id for Gas Leak Issue: 10797842072
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
The case Id is : 10799123592
Also I do not have a screenshot, as I did not know this would happen. If I did know that the app would show me the incorrect ship by date I would have taken a screenshot. However I only realised that there was an issue when I shipped all the orders and they were all flagged as late. I'm not sure how to strengthen my case. Also This case has been opened on the 11th. and they advised that they are investigating on the 12th, however not yet received an out come.
I had also created another case as there was another issue with the late dispatch rate. On the 17th and 18th Our warehouse was to be evacuated for those 2 days due to a gas leak. We had tried to ship as many orders as possible for the stock that was in a less contaminated area of the building. however some parts of the warehouse were unsafe and there was some product stock that we could not get to. We indeed did risk exposure to this gas in these days to get as many orders out to our customers as possible as we know that dealing with amazon's support and trying to get metrics corrected is really hard and maybe impossible.
Case Id for Gas Leak Issue: 10797842072
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
Have you got any updates for me, It has been almost 5 days since they told me on the case that they'll get back to be with a resolution. I've been following up with them but they keep giving me the same reply. Appreciate your help in this matter.
Seller_o7Vagi0CZSVrm
Hey @Spencer_Amazon,
Have you got any updates for me, It has been almost 5 days since they told me on the case that they'll get back to be with a resolution. I've been following up with them but they keep giving me the same reply. Appreciate your help in this matter.
Seller_o7Vagi0CZSVrm
hey @Spencer_Amazon
Are there any updates, would appreciate an update, thanks
Seller_o7Vagi0CZSVrm
hey @Spencer_Amazon
Are there any updates, would appreciate an update, thanks
Spencer_Amazon
Not yet @Seller_o7Vagi0CZSVrm,
I am keeping an eye on the case, however, if there is no answer within the next few days I will look for another team to help.
Regards, Spencer
Spencer_Amazon
Not yet @Seller_o7Vagi0CZSVrm,
I am keeping an eye on the case, however, if there is no answer within the next few days I will look for another team to help.
Regards, Spencer
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm
I heard from our team who told me they have noted your concern, we will raise the reinstatement request.
Has that happened?
Regards, Spencer
Spencer_Amazon
Hello @Seller_o7Vagi0CZSVrm
I heard from our team who told me they have noted your concern, we will raise the reinstatement request.
Has that happened?
Regards, Spencer
