Turn Off Returnless Refunds
Hi
Does anyone know how I can turn off returnless refunds. I was not aware that it was turned on but Amazon have just refunded a buyer £32.95 with no return. Annoyingly the product was two parts and I had already replaced the non-working part so it should not have been refunded at all.
15 replies
Seller_7VbclcPFFRTnc
In return settings
Are you sure its not the new refund on first scan
Seller_ECEfpW7GGGw3T
The first I knew was when this email appeared this afternoon. The buyer opened a return on the 22nd October saying: ‘The pump on this item does not work, should i return the pump or the whole thing i would like a replacement’. I said to just return the pump, which she did and I sent a new pump out, all sorted or so I thought. Then this afternoon Amazon just randomly refund her.
I then go on chat with them, which is a joke in itself, and the best answer they will give is to change my Returnless Refund settings and put in a rule. I have no idea what they mean by that as I have never agreed to any Returnless Refunds. I have messaged the buyer and she has not contacted Amazon or asked for any refund.
Seller_ECEfpW7GGGw3T
Ok but this was scanned on the 22nd October which is before that. Why would it also then take them another 10 days to refund it?
Seller_7eewrJJ8SKMvk
does anyone know what happens if the item is returned faulty to the seller
Seller_ECEfpW7GGGw3T
Thanks for the replies. I made a Safe-T claim and got the money back. It still should never have happened in the first place but that is just one of the many problems of selling on Amazon
