Help Needed with Identity Verification Issue

Dear Amazon Support Team and Sellers,

I am experiencing an issue with my Amazon selling account and would appreciate any advice.

Account Status:

Phone number: Verified

Business information: Verified

Tax ID: Verified

Payment details: Verified

Identity verification: Pending

Background:

After receiving brand approval, I completed a video call verification. However, I received a notification the next day stating that I am not eligible to sell.

Issue:

I was also asked to provide a utility bill, which I submitted successfully. The issue remains unresolved, and I am still waiting for a response.

Request:

If anyone has faced a similar situation or can provide guidance on how to proceed, I would be grateful.

Thank you for your time and support!

Best regards,

Huzaifa Behram