Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
13 replies
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_SgMqxs3wAEuSI
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_k2X0L9mVRT0pW
you have signed up to a global account instead of the uk/eu one then. I’m afraid you must have done this as Amazon wouldn’t do this- I agree it is rather confusing. This cannot now be changed by either yourself or Amazon-you need to get through verification in every country then put all the ones you don’t want into inactive (holiday mode). You can only do this once verification is complete in every country.
Also go into account settings and make sure you are on the individual plan and not professional plan - to avoid monthly charges coming through.
Seller_Rng2eNj959Gng
Thanks
I completed registration on all the Amazon websites, and then put them all into holiday mode apart from the UK. It took my a long time, as I had to add credit cards and bank accounts to these accounts.
Now when I try to reactivate my account it's asking me for a utility bill.
The utilities listed here are not paid by myself at this property, is there anything else I can provide, like a bank statement?
Seller_k2X0L9mVRT0pW
The utility bill is required for your residential address as registered on Amazon. The “business license” required is your company UTR from HMRC (or if a limited company then it’s your company ref from Companies House.
Seller_Rng2eNj959Gng
My question was: Can I use another document instead? It would seem ludicrous that I cannot be a seller because my landlord pays the bills on the property. When I registered a long time ago, I believe I already sent them a verified copy of a bank statement with an official stamp from the bank.
I have no intention of being a business seller for now, I only wanted to sell some stuff from around the house.
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
Associated with other Amazon accounts
Hi all
About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.
Then my account get's deactivated because I was found to be 'associated with other accounts'.
I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.
There seems not be no way to actually contact a human at Amazon support.
Any suggestions as to what I can try?
Thanjs
13 replies
13 replies
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_SgMqxs3wAEuSI
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_k2X0L9mVRT0pW
you have signed up to a global account instead of the uk/eu one then. I’m afraid you must have done this as Amazon wouldn’t do this- I agree it is rather confusing. This cannot now be changed by either yourself or Amazon-you need to get through verification in every country then put all the ones you don’t want into inactive (holiday mode). You can only do this once verification is complete in every country.
Also go into account settings and make sure you are on the individual plan and not professional plan - to avoid monthly charges coming through.
Seller_Rng2eNj959Gng
Thanks
I completed registration on all the Amazon websites, and then put them all into holiday mode apart from the UK. It took my a long time, as I had to add credit cards and bank accounts to these accounts.
Now when I try to reactivate my account it's asking me for a utility bill.
The utilities listed here are not paid by myself at this property, is there anything else I can provide, like a bank statement?
Seller_k2X0L9mVRT0pW
The utility bill is required for your residential address as registered on Amazon. The “business license” required is your company UTR from HMRC (or if a limited company then it’s your company ref from Companies House.
Seller_Rng2eNj959Gng
My question was: Can I use another document instead? It would seem ludicrous that I cannot be a seller because my landlord pays the bills on the property. When I registered a long time ago, I believe I already sent them a verified copy of a bank statement with an official stamp from the bank.
I have no intention of being a business seller for now, I only wanted to sell some stuff from around the house.
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_k2X0L9mVRT0pW
what do you mean you were forced to open other accounts too?? There is one account covering Uk/eu countries. You cannot open just a Uk account (this stopped many years ago).
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_Rng2eNj959Gng
When I signed up I couldn't proceed with my application unless I signed up for a bunch of other countries.
So I made my main account in the UK for example Xtools, then another country XXtools, then another XXXtools and so on......
Then my account was deactivated because it said my account Xtools has been associated with XXtools
It was totally mad behaviour and even now there seems like no way to speal to anyone at Amazon, every time I make an appeal there are no drop down options that I can accurately describe what happened. And every time I get the same answer from the appeal, to submit the correct information but I don't know what to send.
It's extremely frustrating
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_k2X0L9mVRT0pW
did you do this yourself or use a third party to sign you up? You appear to have opened several different accounts in various countries instead of one account (say Uk) which automatically would be just one account covering 8/9 countries.
If this is what you have done I don’t think there is a solution - Amazon won’t just close all the extra accounts.
Can I ask how much you are paying in the monthly subscription as this will tell you if you have opened lots of accounts instead of just one.
Seller_SgMqxs3wAEuSI
Seller_SgMqxs3wAEuSI
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
I have made 8 submissions to them and just keep going around in circles.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
Hi, I haven't paid for anything yet. I signed up for the account myself.
According to the drop down list in my dashboard I am registered for about 11 countries, with others pending. There's no way I signed up for all of them individually.
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_Rng2eNj959Gng
I tried to contact Amazon Seller Support yesterday, but it's not possible to contact them by phone apparently, so I was put through to some other team that I can't remember the name of. She eventually sent me a link by email to contact seller support, I tried to log in via this link while I was on the phone to her, and the SMS verification didn't come. And then it said 'You have had too many SMS verifications sent' and the lady I told me I have to wait 24 hours to try again.
Today I managed to email Seller Support, and I get an instant email saying that the email is not the correct place to send an appeal. So now I am back to square one, with the online appeal option that I cannot accurately describe my problem with, hence it fails time after time.
I've been told that my UK account is associated with another account, and the name of the account they give? Exactly the same as my UK account!
Seller_k2X0L9mVRT0pW
you have signed up to a global account instead of the uk/eu one then. I’m afraid you must have done this as Amazon wouldn’t do this- I agree it is rather confusing. This cannot now be changed by either yourself or Amazon-you need to get through verification in every country then put all the ones you don’t want into inactive (holiday mode). You can only do this once verification is complete in every country.
Also go into account settings and make sure you are on the individual plan and not professional plan - to avoid monthly charges coming through.
Seller_k2X0L9mVRT0pW
you have signed up to a global account instead of the uk/eu one then. I’m afraid you must have done this as Amazon wouldn’t do this- I agree it is rather confusing. This cannot now be changed by either yourself or Amazon-you need to get through verification in every country then put all the ones you don’t want into inactive (holiday mode). You can only do this once verification is complete in every country.
Also go into account settings and make sure you are on the individual plan and not professional plan - to avoid monthly charges coming through.
Seller_Rng2eNj959Gng
Thanks
I completed registration on all the Amazon websites, and then put them all into holiday mode apart from the UK. It took my a long time, as I had to add credit cards and bank accounts to these accounts.
Now when I try to reactivate my account it's asking me for a utility bill.
The utilities listed here are not paid by myself at this property, is there anything else I can provide, like a bank statement?
Seller_Rng2eNj959Gng
Thanks
I completed registration on all the Amazon websites, and then put them all into holiday mode apart from the UK. It took my a long time, as I had to add credit cards and bank accounts to these accounts.
Now when I try to reactivate my account it's asking me for a utility bill.
The utilities listed here are not paid by myself at this property, is there anything else I can provide, like a bank statement?
Seller_k2X0L9mVRT0pW
The utility bill is required for your residential address as registered on Amazon. The “business license” required is your company UTR from HMRC (or if a limited company then it’s your company ref from Companies House.
Seller_k2X0L9mVRT0pW
The utility bill is required for your residential address as registered on Amazon. The “business license” required is your company UTR from HMRC (or if a limited company then it’s your company ref from Companies House.
Seller_Rng2eNj959Gng
My question was: Can I use another document instead? It would seem ludicrous that I cannot be a seller because my landlord pays the bills on the property. When I registered a long time ago, I believe I already sent them a verified copy of a bank statement with an official stamp from the bank.
I have no intention of being a business seller for now, I only wanted to sell some stuff from around the house.
Seller_Rng2eNj959Gng
My question was: Can I use another document instead? It would seem ludicrous that I cannot be a seller because my landlord pays the bills on the property. When I registered a long time ago, I believe I already sent them a verified copy of a bank statement with an official stamp from the bank.
I have no intention of being a business seller for now, I only wanted to sell some stuff from around the house.
