Bank Account Verification Problem

Hi,

I hope there is someone who can assist with these matters. I am in need of help urgently.

I need to verify a bank account, but I no longer use my old bank account. The system is prompting me to enter the old account information in order to set up a new account. However, I don't have access to the old account information. How can I proceed with bank account verification under these circumstances?

My account has been deactivated due to the inability to complete the bank account verification process. Since I'm unable to verify the account, I'm also unable to appeal for reactivation.

Best Regards,