My account deactivated

Hello PLATANUSTORE,

Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days. While your account is under review, your seller-fulfilled offers have been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement (https://sellercentral-europe.amazon.com/gp/help/external/G1791). Funds will remain in your account, but you will not be able to receive any disbursements during the review period.

Once we confirm delivery of recent seller-fulfilled orders, your offers will be reactivated and you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.

Why did this happen?
Amazon considers multiple factors when deciding if a selling account should be placed under temporary review. The Amazon help page on “Selling Account Reviews for Seller-Fulfilled Orders” (https://sellercentral-europe.amazon.com/gp/help/G200320980) provides examples of these factors. Maintaining a healthy account can minimize the likelihood that your account will be placed under review in the future. Please refer to our Seller University video on how to “maintain your account health” (https://www.youtube.com/watch?v=RKMEYjQLUi4).

Have your seller-fulfilled offers been deactivated in error?
If you believe there has been an error or you would like the review process expedited, submit an explanation by clicking the Appeal button on your Account Performance page in Seller Central (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap). Your explanation should include the following information:

1. Updated tracking information for recently shipped seller-fulfilled orders or verify that current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission (https://sellercentral-europe.amazon.com/gp/help/external/201817070).
2. Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the “customer product reviews” policies for more information (https://sellercentral-europe.amazon.com/gp/help/external/YRKB5RU3FS5TURN).
3. The address (URL or physical store address) of other stores (including other Amazon accounts) where you sell similar products and can demonstrate proof of delivery.
4. Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can help expedite the verification of your business and the account review process.
5. If you are facing logistics issues that are causing delays to the fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.

I got this email from Amazon in November.
I thought I had uploaded the necessary information and asked for the review to be reviewed, but this was the next email.

Hello PLATANUSTORE,

We do not have enough information to reinstate your account. We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.

If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

After this e-mail, I prepared a more detailed feedback and received the e-mail that it was insufficient. My account is mostly new and the number of orders I send is low. Can you help with this?