Secondary user verification issue

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Seller_jK5x164S0xZ05

Secondary user verification issue

It’s been about a year now since I have not been able to enroll a new user. I have sent in all the information eg: passport #, DOB and all other info they asked for. Went back and forth with seller help, opened numerous cases to no avail.

This month I tried again, (my employee is still in limbo and does not have an account). I opened another case and they keep sending me this message:

Hello from Amazon Selling Partner Support,

Thank you for your continued patience. At this time I am working with our internal team to reach a resolution on your case.

While I don’t currently have an update, I will follow up with you as soon as additional information is available.

Thank you.

Have a nice day!

Thank you for selling with Amazon.

It’s so frustrating when you get the same message three times in 2 weeks…

Lisa

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Seller_EJIX7rqDNQJi2

Since you already e-mailed Amazon and submitted all requested documents, I can only advise you to patiently wait for them to get back to you.

This can take anything from a few days to weeks, so please be patient.

In case of any questions, you could e-mail seller-verification-enquiry@amazon.co.uk.

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