Secondary user verification issue
It’s been about a year now since I have not been able to enroll a new user. I have sent in all the information eg: passport #, DOB and all other info they asked for. Went back and forth with seller help, opened numerous cases to no avail.
This month I tried again, (my employee is still in limbo and does not have an account). I opened another case and they keep sending me this message:
Hello from Amazon Selling Partner Support,
Thank you for your continued patience. At this time I am working with our internal team to reach a resolution on your case.
While I don’t currently have an update, I will follow up with you as soon as additional information is available.
Thank you.
Have a nice day!
Thank you for selling with Amazon.
It’s so frustrating when you get the same message three times in 2 weeks…
Lisa
0 replies
Seller_EJIX7rqDNQJi2
Since you already e-mailed Amazon and submitted all requested documents, I can only advise you to patiently wait for them to get back to you.
This can take anything from a few days to weeks, so please be patient.
In case of any questions, you could e-mail seller-verification-enquiry@amazon.co.uk.