Hi,

I'm dealing with a stressful situation at a time when I have 500 units of the product inbound to Amazon

I was contacted by Amazon EMEA Safety to provide documentation for Safety. There were 3 main items to provide as below, of which everything was satisfactory except b below.

Submit the following documentation:

a. Declaration of Conformity.

b. Images of the product and packaging from all sides, showing 1. address of manufacturer or importer 2. CE marking and 3. brand and model number

c. 8 questions to answer.

We were asked to show manufacturer/importer address on product packaging alongsides CE marking which we did.

In fact I showed both manufacturer (chinese supplier address on back of packaging) and importer address (My business UK address on front of packaging).

However, this morning, I have received the following response

"1. There is a mismatch between the CE Mark present on the [product /packaging] and the address present on the [product /packaging].

We will decide whether to reinstate the listing once you have provided the required documentation, until then the ASIN remains suppressed."

My instinct is to keep only my UK address (As the supplier) and remove chinese address but I don't know if this will solve the issue.

I'm having panic attacks as I'm unsure if I may submit something that will permanently remove the product based on other's experiences.

Please can anyone help?

Regards,

Many sellers are selling branded products from another company under their own brand. This makes the listing a misrepresentation given that a customer believes they are buying from one brand, but the product is actually from another. Is this allowed?

Below, I have listed the Asin for the probiotic chew supplement from the brand Oimmal, and beneath it there are 8 other Asins for brands selling the same product or variations of this Oimmal product.

This same thing happens in many categories. Given that to list my products I had to show extensive evidence of my branding being on my products, along with a specialist call with brand registry where I had to show 50 branded units of my product, I'm curious why this is permitted and what the specific rules about this are?

B0C4LP65KQ - Oimmal

B0C5C4Z1K9 - Oimmal product listed under tkwwty brand.

B0C274ZPHT - Oimmal product listed under HRAMEX brand.

B0CBPPXCQ1 - Oimmal product listed under Frovetani brand.

B0CHHY3F4L - Oimmal product listed under Vinimay brand.

B0CDFP7QMB - Oimmal product listed under PLOBRT brand.

B0C7VTJWRB - Oimmal product listed under RSGRT brand.

B0CBC5D4KX - Oimmal product listed under HUALIJIA brand.

B0CC44Z4ZJ - Oimmal product listed under Bieyoc brand and Caro Organics brand.

Hi,

Please I am new and I purchase a product from China with colour and size variations.

I am listing my product variations but it says I need to provide Standard Product Identifier for each variation.

I have a Product ID from my China Manufacturer but he says it is not GS1 approved.

How can I resolve this please?

Thanks for your help.