Order without surname
I have an order without a surname, it has happened before but it was for stuff worth less than a quid and I didn’t mind so much as it was a LL that fit in the letter box. But this is a large and expensive order, as expected buyer doesn’t reply and I am not sure what to do, why does Amazon allow people to order without a surname?
0 replies
Seller_19xPhE8YgkmxW
Hi The_London_Link,
Try going to Order Reports/Add or remove order report columns and tick Billing to see if you get more information?
Best
Brian
Seller_77IcbQKVGdZo0
It is wrong that Amazon allow this to happen but I personally just send the orders if there is an incomplete name.
You may though have difficulty in defending an A-Z if the signature doesn’t match that on the order. Although I tend not to worry about this as there is no guarantee even with a surname it is the correct surname or that it will be signed by the person who ordered the item.
Seller_469SU3Aj73sZL
We had some in the past done what @Brian2 says to find out who
Seller_pD4k5nUkDbIgP
Thank you all, there is no surname in the order report, the buyer must be a Brazilian footballer. I will send it keeping my fingers crossed, as I would have a decent margin
