How to esculate an issue on seller support
Please anyone I am at a loss, on 7 July one of our products was taken down because of compliancy - no issues I sent over the invoices, purchase orders, trade mark certificates etc and was told - thanks so much its approved for sale
Since then its still marked as blocked - no one seems to know why and despite speaking to someone EVERY SINGLE day I am getting no response - the cases get closed and ‘transferred’ so I open a new one and it starts all over again!
I was promised faithfully on 16 August this was 100% sorted and everything would be back online within 24 hours - guess what! Nothing and still getting no response at all
Does anyone know how to escalate the issue as every time I ask I am being told they will be in touch
0 replies
Seller_Yja9oH7DLHk2I
I had this a few times. I got no where with seller support. The only way to get it resolved was to write to the managing director. It was then resolved within a few weeks!
There has been a few posts on here saying that route is no longer available. I do not know if this is correct as I have not written to them in a while.
