Product Damaged in Transit by Carrier
Please I need advise on one of my shipment to customer. The product was delivered to the carrier in perfect condition but on the tracking list I saw the description “Damaged in Transit”. How do I respond when seller ask for a refund on this product. Thanks.
Product Damaged in Transit by Carrier
Please I need advise on one of my shipment to customer. The product was delivered to the carrier in perfect condition but on the tracking list I saw the description “Damaged in Transit”. How do I respond when seller ask for a refund on this product. Thanks.
4 replies
Seller_NoMNQDGnEW5Bx
You’ll need to make a claim from your courier if theyve damaged it, have you been asked for a refund?
Seller_09KaA3XjqoUPw
Who was the courier? I have seen this on a parcelforce delivery before but was never contacted by the buyer so assume it was only the outer box that was damaged.
Seller_Gucr4XJALxL12
It is Hermes. Customer has not get in touch so I guess is the package that must have been a little damaged and the damage is fine by the customer. No complaint so far. Thanks for your response.
