Product Damaged in Transit by Carrier
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Seller_Gucr4XJALxL12

Product Damaged in Transit by Carrier

Please I need advise on one of my shipment to customer. The product was delivered to the carrier in perfect condition but on the tracking list I saw the description “Damaged in Transit”. How do I respond when seller ask for a refund on this product. Thanks.

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Seller_NoMNQDGnEW5Bx
In reply to: Seller_Gucr4XJALxL12’s post

You’ll need to make a claim from your courier if theyve damaged it, have you been asked for a refund?

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Seller_09KaA3XjqoUPw
In reply to: Seller_Gucr4XJALxL12’s post

Who was the courier? I have seen this on a parcelforce delivery before but was never contacted by the buyer so assume it was only the outer box that was damaged.

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Seller_Gucr4XJALxL12
In reply to: Seller_Gucr4XJALxL12’s post

It is Hermes. Customer has not get in touch so I guess is the package that must have been a little damaged and the damage is fine by the customer. No complaint so far. Thanks for your response.

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