Hi,
I send quite a few international orders, last week i had one returned 'refused at export' saying i didnt fill out the CN22 form, i thought ok maby i made a mistake on this one, today i've had another returned 'refused at export' ....
I've just checked on my OBA account and it shows on the order returned today that i put in the correct customs / hs code, i only sell t-shirts so my code is 61099090 , i also fill in the other fields such as the weight, item name / descrption etc.
So why would i get 2 refused at export in the space of 10 days, i've not had any refused at export in over 2 years, well since it initially came about and i wasn't filling it out at first i got a tonne refused, since then ive never had any refused.
My Questions Are:
1. Has something changed that i'm not aware of?
2. How can i check on my OBA / Click & Drop account if i actually filled out the CN22 correctly, yes it shows i've put the correct customs code, but how do i check the other details such as name etc , i'm 98% certain that if the code is there then i've filled the other part of the form correctly, because it does not let you create the label if you don't enter the product name etc
3. If this is an error on Royal Mails part what can i do? International labels are not cheap so returning 2 to me in the space of a week means im £20 out of pocket, if it's my mistake that's fair enough but i really don't think it is, so i'm trying to get to the bottom of it.
