My account has been deactivated
I have just recently opened an account, uploaded items, and then told my account has been deactivated, due to a number of violations, (that we had no idea,) was in competition with another company.
We contacted the company who complained, but they unable to retract the complaint.
Is there anyway to contact Amazon Seller direct?
Will appreciate any advice on how to go about activating my account.
0 replies
Seller_ejwc84JNL5Uk6
It depends on why you were actually suspended - Breaching Intellectual Rights does usually require the rights holder to submit a formal retraction to Amazon , and you have to write a good Plan of Action. If the rights holder wont retract their complaint you may be stuck.
Post Amazon’s de-activiation email and whatever your reply was so far.
Seller_3Zk8yYvV9KRxA
The original email is attached and below is my draft POA… Would relly appreciate any feedback
Dear Amazon Seller Performance,
Please see my attached invoice and my plan of action to address the issue of deactivation of my account.
As I mentioned earlier I’m a new seller on Amazon. I bought my inventory from a reputable supplier in the Middle East. (please see attached invoice).
However, as a new and inexperienced seller, unfortunately, I failed to check Amazon’s policies and agreements properly and made a mistake wanting to sell these items without the authorization of the supplier or any contracts or proper receipts, invoices.
After thorough examination of the policies and guidelines, now I understand where I made the mistake.
After receiving the email about my account suspension, I deleted all my listings from my account’s inventory immediately.
We have subsiquently signed up for a proper FBA course to learn the ropes on how to sell with Amazon.
I understand and 100% agree with Amazon’s policies and guidelines. My actions, which violated Amazon’s policies were an honest mistake by my part and not deliberate attempts to mislead the costumers or Amazon.
In the future, if Amazon reactivates my account and reinstates my selling privileges, I will be sourcing goods from authorized sales channels (manufacturer/wholesale) where proper invoices can be provided and authenticity guaranteed. This is my first time trying out the Seller Central platform. I hope Amazon can forgive my misstep and I will be able to continue selling, this time strictly following Amazon’s policies and guidelines.
Thank you for taking time to review my appeal! I hope my actions to address the problem are effective and you will consider my account deactivation and the release of my funds.
Please don’t hesitate to contact me if you require any more details.
I’m looking forward to hearing from you!
Sincerely,
