Need help to account has been deactivated ( Intellectual Property rights )
Intellectual Property rights
We are perplexed with the responses Amazon has given us regarding our appeal . We have continuously provided the requested information, and they have come back with either the same email asking for the same information or our last response was regarding a concern that we are unable to find any information about. Do we keep appealing through the appeal button with the same information and receive no resolution?
We are hoping someone could help us with this process because we have been going back and forth with Seller Performance for a month now and are in desperate need of a resolution to this issue. My account has been deactivated and help from health support team at all.
BELOW IS THE NOTICE
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.comhelp/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite) or by selecting Account Health on the home screen of the Amazonseller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
– Download iOS app at (https://itunes.apple.com/na/app/amazon-seller/id794141485)
– Download Android app at (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl)
Selling Partner Support
23 replies
Seller_kIukTwdhvntAp
Until the original notice is posted we will all be guessing BUT --
Did you purchase your products from a LEGITIMATE wholesale distributor (NOT Sam's Club, Costco, BJ'S Wholesale, or other FAKE wholesale outlets)?
If you did, do you have permission IN WRITING from the manufacturer and/or brand owner to sell on Amazon?
OR, were you doing RA or Dropshipping?
If either of those latter two you should have studied Seller U and the forum posts by HUNDREDS of sellers suspended for those issues BEFORE you started selling.
And, you are likely finished on Amazon if you were not sourcing properly. Amazon has suddenly seen the light and is enforcing policies that were hidden in a shroud of (intentional) fog and obfuscation by Amazon for decades.
Seller_kIukTwdhvntAp
Until the original notice is posted we will all be guessing BUT --
Did you purchase your products from a LEGITIMATE wholesale distributor (NOT Sam's Club, Costco, BJ'S Wholesale, or other FAKE wholesale outlets)?
If you did, do you have permission IN WRITING from the manufacturer and/or brand owner to sell on Amazon?
OR, were you doing RA or Dropshipping?
If either of those latter two you should have studied Seller U and the forum posts by HUNDREDS of sellers suspended for those issues BEFORE you started selling.
And, you are likely finished on Amazon if you were not sourcing properly. Amazon has suddenly seen the light and is enforcing policies that were hidden in a shroud of (intentional) fog and obfuscation by Amazon for decades.
Seller_fsNHBXJZNVJpE
Do not send in another appeal! Sending endless appeals will get you permanently banned at some point. Post your suspension notice and your last appeal.
Desi_Amazon
Hello @Meedha,
Desi from Amazon here to assist.
I understand that you are attempting to appeal an account deactivation for IP violations.
Based on the notification you received, you will need to successfully appeal all violations present on your account health dashboard for reinstatement. There are several IP types. Do you have suspected IP violations or copyright, patent, trademark or counterfeit? Each one will require a different course of action.
For received IP violations you will need to provide a letter of authorization (LOA) or licensing agreement (LA) from the rights owner that filed the report indicating that you are authorized to use their intellectual property, an invoice or a retraction. What is it that you have been submitting?
For suspected IP, there are several types as well.
- Potential Trademark Misuse: is when a brand’s trademarked term is being used in the text of a detail Page. If the youchange the ASIN to no longer misuse trademark the ASIN automatically reinstates within 24 hours.
- Potential Trademark or Patent Misuse: is when a brand’s trademarked term or patent was being used in the text and/or image of the detail page.
- Potential Trademark Image (Logo) Misuse: is when a brand’s trademarked image was being used in the images of the detail page.
There is no point in appealing with the same information that was previously rejected. Please indicate here what you have been submitting so that we may assist you further.
Please let us know if you have any other questions. We are looking forward to assisting you.
Regards,
Desi
Seller_1trtFbKtmbMIR
Hi there thank you for your replay can you pl guide me. How I will know which IP violation have I committed. Because there are 15 of them from same seller. I am so confused.
Antonio_Amazon
Hello @Meedha,
This is Antonio here with Amazon. I will be happy to assist you.
Also, you can reactivate your listing by providing the following information:
Retraction from the rights owner to be sent to Amazon. You can find the contact information of the rights owner in the listing deactivation communication you have received.
An official document from the owner of the rights granting you permission to use their intellectual property, such as a letter of authorization (LOA) or licensing agreement (LA).
Here are some helpful tools that’ll help you understand Intellectual Property Policy and Addressing Intellectual Property Policy violations.
I hope you find this information useful.
Regards,
Antonio.
Seller_kIukTwdhvntAp
Until the original notice is posted we will all be guessing BUT --
Did you purchase your products from a LEGITIMATE wholesale distributor (NOT Sam's Club, Costco, BJ'S Wholesale, or other FAKE wholesale outlets)?
If you did, do you have permission IN WRITING from the manufacturer and/or brand owner to sell on Amazon?
OR, were you doing RA or Dropshipping?
If either of those latter two you should have studied Seller U and the forum posts by HUNDREDS of sellers suspended for those issues.
And, you are likely finished on Amazon if you were not sourcing properly. Amazon has suddenly seen the light and is enforcing policies that were hidden in a shroud of (intentional) fog and obfuscation by Amazon for decades.
Yokie_Amazon
Hi Meedha
Yokie from Amazon here to assist with your question.
I have taken some time to review your post and determined this issue may exceed our ability to best assist here in this space. In order to best assist you, I have contacted the appropriate department to provide the necessary guidance. For this outreach to be successful, please ensure your contact information on your seller central is up to date primary phone number and email address.
Best regards,
Yokie
Alice_Amazon
Hello @Meedha
This is Alice from Amazon. I am here to assist you with the issue.
I understand you have some concerns about your account reactivation.
Based on this information, you may not be able to submit the LOA you have to US marketplace and have your appeal accepted. However, you may directly reach out to the Right Owner email as mentioned in performance notifications sending to you on the warning date. This would be the best solution to remove the violation notices from your dashboard after a successful negotiation with the reporter.
I can see great attempts and I am sorry to hear that you didn’t receive any response from the Right Owner. I would suggest you to do some research about the Trademark owner company and website by searching details from USPTO. Then you may try to reach out to them through their original website regarding this issue as well. As Amazon will not be able to contact the Right Owner to settle the issue on behalf of you, we have provided the contact through the warning sent to you instead.
I hope you find this response beneficial to your business. Please follow up if you have further concerns or need further assistance on reactivating your listing.
Have a great day!
Regards,
Alice
