Hello Sellers,

In reference to the Reduced referral fee for low-price Clothing and Accessories announcement, we want to share with you a series of posts about the Referral Fees.

Let´s start with the question: What are Referral Fees?

• For all products, Amazon deducts the applicable referral fee percentage. The Referral Fee is calculated based on either the Sales Proceeds or the Fee Base Amount, which will be determined as explained in the Amazon Services Europe Business Solutions Agreement

• Sellers pay a referral fee on each item sold.

Please leave a comment if you have any questions or if there's additional information about the Referral Fees that you'd like us to cover in our next posts!

Best,

Julia.

Hello Sellers,

Understanding how Amazon calculates referral fees is important for sellers to manage their costs effectively.

As @Seller_DNQGSsdC7DccM mentioned on Referral Fees Series. Part 1, the percentage of the referral fee depends on the category of the product being sold and there may be minimum referral fees for certain categories to ensure sellers pay a fair amount.

The formula for calculating the referral fee is quite simple:

Referral Fee = Total Price * Referral Fee Percentage

For example:

Let's assume that we sell a doll for £28.80. As per Fee category guidelines for your products, a doll is categorized as a Toys and Games.

As per the Referral fee category guidelines, Toys and Games referral fee would be 15.3%

Now, we can calculate the referral fee Referral Fee = £28.80 × 0.153 = £4.40

So, in this case, the referral fee for selling the doll on Amazon would be £4.40.

If you believe your item belongs to a different fee category, you can appeal it with Amazon. To find out more, please refer to the Referral fees reimbursement policy.

Have a great day ahead,

Ezra!

Hello Sellers,

Continuing the series on referral fees, this post will be about the Referral fees reimbursement policy, as previously mentioned by @Seller_mIRnuhdx7l5sN.

Effective January 13, 2023, the requirements and limitations below apply to the reimbursement of referral fees. This policy does not apply to other fee reimbursements.

Referral fee category descriptions are available in our fee category guidelines. Amazon reserves the right to determine the validity of referral fee disputes, including for products that are not explicitly described in the guidelines. Any reimbursement will be based on the referral fee rate effective at the date of the disputed transaction.

Before you submit your request

• Determine the referral fee amount you were charged on specific transactions using the Reports Repository. This report allows you to download transactions in bulk for a specific period. Check the Selling on Amazon fee schedule to determine if the amount that you were charged is in line with your product’s fee category.

• Use the fee category guidelines if you’re unsure of your product’s fee category. If you can’t find your product in these guidelines, identify the fee category that you believe your product belongs under and check the Selling on Amazon fee schedule for the rate of that fee category.

Submit your reimbursement request

If you have reviewed your referral fee amount in the Reports Repository and believe that it is inaccurate, contact Selling Partner Support and open a research request. To be eligible for a reimbursement, you must provide the following documentation:

• The date of the transaction or transactions

• The transaction or transactions for which you believe an incorrect referral fee was charged, and the referral fee amounts you were charged

• The referral fee amount that you believe is correct for each transaction, and your rationale

• The fee category guidelines that place your product in a different fee category. If the fee category guidelines don’t mention your product specifically, include which category you believe your product should belong under and your rationale for that placement. Disputes contrary to guidelines that are in effect at the time of the fee transaction will be declined.

• The Custom Unified Transaction report downloaded from Report Repository for the period in which the wrong referral fee was charged.

Limitations

For each fee charge, you may only file one claim. Additional claims for the same fee charge will be declined. We may request additional documentation to process your claim. Claims with insufficient documentation may be declined and closed. Once we have completed our investigation, we’ll notify you whether you are eligible for reimbursement.

If you disagree with the investigation’s conclusions, you can file an appeal by requesting in the same case that the case be transferred for a second, independent review. If the case has been resolved, reopen the case to request the appeal.

Stay tuned for Referral Fees Series. Part 4, How to Read a Referral Fee Preview Report by @Seller_TSXM2A5nxWSuH.

Regards, Spencer