My buyers are really winding me up these days!
A customer has ordered something, tried it on and it dissent fit, not a problem, send it back for a smaller one for a refund… I sent a label and this is the reply I got! How can I report him to Amazon for treating me with AtoZ so causally like this!?
Hi there,
I would like a return label sent.
As mentioned by Amazon’s return policy, the statutory rights include that the return shipping costs of Shoes, Clothing and Jewellery is to be refunded due to the nature of sizing not fitting. Amazon’s policy is inline with statutory rights.
I would like a delivery confirmation label sent or for my shipping costs to be refunded when shipping by a trackable as suggested by returns policy. I will open an A-Z claim if this is not done.
Thanks and stay safe,
{Moderator Edit (Jessica): personal information removed}
0 replies
Seller_esvgLzKXw2YAl
They are obviously not getting the reply.
Try sending a message with the label, with the subject line “Important”.
Or alternatively, send a label via the post instead.
Seller_JB8wPCk9zkyad
Did you actually open the return request though, because that would generate a label without you having to create one and send it ? Sounds like you may not have accepted the return request.
Seller_xUKHc5xSYJmI4
Hi
Use the following as a guide
| Sl. No. | Return Reason | Responsibility |
|---|---|---|
| 1 | Accidental order | Buyer |
| 2 | Better price available | Buyer |
| 3 | The delivery box or envelope isn’t damaged, but the item is damaged | Seller |
| 4 | Missed the estimated delivery date | Seller |
| 5 | Missing parts or accessories | Seller |
| 6 | The shipping box or envelope and item are both damaged | Seller |
| 7 | Wrong item sent | Seller |
| 8 | Defective or does not work properly | Seller |
| 9 | Arrived in addition to what was ordered | Seller |
| 10 | No longer needed or wanted | Buyer |
| 11 | Unauthorised purchase | Seller |
| 12 | Description on the website was not accurate | Seller |
| 13 | Damaged during delivery | Seller |
| 14 | Performance or quality not adequate | Buyer |
| 15 | Incompatible or not useful for the intended purpose | Buyer |
| 16 | Damaged due to inappropriate packaging | Seller |
| 17 | Part not compatible with the existing system | Buyer |
| 18 | Excessive installation or did not install | Buyer |
Seller_MRHeMvKpv7iOs
You need to be aware of the following if you are selling clothing items.
As mentioned by Amazon’s return policy, the statutory rights include that the return shipping costs of Shoes, Clothing and Jewellery is to be refunded due to the nature of sizing not fitting. Amazon’s policy is inline with statutory rights.
The customer is 100% right both with Amazon Policy and Selling Regulations. Basically if it does not fit, the seller has to cover return postage!
It is a very unfair rule, but just the way it is!
Seller_bhSWqoVh7Pn98
As everyone else has said YOU have to pay the return cost with unwanted clothing and shoes. I would suggest you infotrm them though which courier and at what cost, otherwise they will choose Special Delivery 9am and you have to pay that.
Something like Hermes are cheap, ensure they use tracking and you decide if you want signed for, or not. If you have a Royal Mail account, raise a Tracked 48 Returns Label (you only pay for those if used).
HOWEVER, if the item is NOT as new when received back, tags cut off, etc, then you can charge a fee (Amazon suggest 50% previously to us)
Seller_FGX5Vx8RRKGFK
Generally the courier cost should be on Amazon’s account.
Seller_Cijrd1e699k09
This is the reason I don’t want to get into selling clothing on Amazon! You’d have to have extremely high margins to be able to cover all these extra costs of sending and returning sizing that doesn’t fit. And the fact is, customers will hardly ever measure themselves to ensure they get the right size.
Seller_ORSX1h27HiEvy
There has been 34 replies so far and most of them are incorrect .
Please take a minute to read the return policy below :
Free Returns on Eligible Product(s)
- If for any reason you are not satisfied, you can return eligible product(s), within 30 days of receipt, for a full refund in accordance with our Returns Policy.
- No minimum purchase is required to receive Free Returns.
- Amazon will provide a printable pre-paid return label and pay for the return delivery costs. To return an item, please visit our Returns Support Centre.
- Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any product(s) returned without their original packaging and documentation will be rejected.
- Any product(s) that have been resized, altered or otherwise damaged after delivery will not be accepted for return.
Please review the following terms and conditions to check if your purchase qualifies for free return delivery:
- At the time of purchase, on the product’s detail page, the product was clearly identified as eligible for “FREE Returns”.
- The item was originally delivered to an address in the UK and is being returned from within the UK.
- The item is being returned within 30 days and in accordance with our Returns Policy.
- The item was sold and dispatched by Amazon, or sold by a third party seller and was dispatched by Amazon (‘Fulfilled by Amazon’).
- If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Amazon may deduct the postage costs for the ineligible products(s) from your refund amount in accordance with Amazon’s general Returns Policy.
- We cannot accept returns if you deliver them to us by hand.
There is nothing like free returns on all fashion products , and no - it was not recently changed.
Free returns are on prime orders , and you can see if your item offer free returns simply looking at your listing as suggested in the policy above.
Please compare the two ASINS : B0875GVC7G , B0773B4LZP
One is prime - buyer can see that the seller provides free postage and free return
The other one is merchant fulfilled - there is a information regarding the free postage but no information regarding free returns .
Most of the buyers are fine when they get unpaid returns labels some are not. It is always best to provide those few with the prepaid labels as A-Z can seriously affect your account and amazon support are simply unaware of the policies and you can be penalised.
Here’s the key point of the policy that you can show to your buyer if you wish to go there :
**_
At the time of purchase, on the product’s detail page, the product was clearly identified as eligible for “FREE Returns”.
_**
Seller_2Dzy6vm3YOx8K
You do have to offer free returns on certain catergories, like clothing, jewellery, shoes, wathches….see this link
and before someone says that is only for FBA orders it states in the following link that Marketplace sellers have to offer the same or better returns policies than Amazon
