Receiving Pictures from Customer via Email
A customer is trying to send me some pictures showing a problem with an item they bought - but I am not receiving them.
Now I believe the customer is using email to send them as every message I receive form them has the following lines:
Sent from my Samsung Galaxy S9+ - Powered by Three
Get Outlook for Android<[link removed]>
I have asked them to use the messaging system built into Amazon itself and attach the pictures with the Attach File button - but I am not sure they are understanding (they admit they are a silver surfer).
So my questions are:
- Can people send in pictures using email or does Amazon remove such attachments?
- They say they are not using email - but every message I get from them has the above 2 lines - surely if they were using Amazon Messaging those lines would not be in the message?
0 replies
Seller_8Wsckn3UoR095
We’ve had message attachments with ‘Sent from iphone’ at the bottom. Maybe they’re just not linking them 
.
Those bottom lines wouldn’t appear if you’re on the app for messaging, it’s hard to navigate on the message app thing, or I think it is anyway. Easier to reply on email.
Seller_ZjZ4slOF0jHpk
Could they text it to you? Give them your mobile number? Or is that not allowed.
If they were a bit more tech savy, I’d suggest WeTransfer, but if they can’t manage to email…
