Customer wants to keep item and a refund?
Hi all,
So a customer ordered something for Halloween - it was to arrive yesterday on the 30th but it didn’t. We dispatched the same day and used 1st class signed for instead of our usual 2nd class signed for but alas Royal Mail didn’t deliver on time.
The customer was very, very annoyed, fair enough, but also very annoyed about another item she bought at the same time through FBA (not mine) and seemingly Amazon smashed it or something. So I’m getting the brunt for both even though I have explained the other incidence is nothing to do with me.
Anyway as "compensation’ she would like a full refund for my item but to also keep it. I cant really afford to write this item off. Where do I stand on this?
Thanks in advance
Louise
0 replies
Seller_19xPhE8YgkmxW
Hello Louise
I’m perplexed - the item didn’t arrive yesterday in time for Halloween and was sent by Royal Mail who don’t deliver on Sunday…
So she hasn’t got it (yet?) but wants to keep it after Halloween, even though she wanted it for Halloween and is annoyed that it didn’t arrive in time
If she wanted it anyway, regardless of the date, she should pay for it.
If it was only wanted for Halloween, then it’s no use to her and she should send it back through the Az system and claim her refund
If it arrived yesterday and she still wanted a refund, she’s a "£$%^&*(
All Best
Brian
Seller_7XKkvpKqKRaqK
tell her you accept the return and refund when it arrives back
