Policy Warning
Can anybody help with this? I’ve received a policy violation and it says my account is at risk?
Why did I receive this message?
You sent impolite or unprofessional messages to members of the Amazon community. This is against our Selling Policies and Seller Code of Conduct. An Amazon seller account may be deactivated if the seller sends inappropriate messages to other members of the community.
Fri Aug 19 10:54:42 UTC 2022: Hi Paul: Thank you for shopping with us. Amazon seller Excess Stock Limited has encountered an unexpected problem with completing your order. — Message from seller Excess Stock Limited: Please can you get in touch as a matter of urgency regarding the feedback left on our account. Due to feedbacks which we have done nothing wrong all our sales have stopped completely which will cause job losses . Please can you get in touch to resolve the negative review left on our account. If you follow the below steps you’ll be able to remove the feedback in seconds! , Use this link to log in https://www.amazon.co.uk/hz/feedback/list?ref_=cs_seller_bsm_feedback Click Completed Feedback then above the stars it’ll say remove. —
Thu Sep 08 08:48:14 UTC 2022: Hi Paul: Thank you for shopping with us. Amazon seller Excess Stock Limited has encountered an unexpected problem with completing your order. — Message from seller Excess Stock Limited: Good Morning, Please can you get in touch as a matter of urgency regarding at the feedback on our account. We can see you have left a negative review. Due to feedbacks to which we have done nothing wrong all, our sales have stopped completely which will cause job losses. Please can you get in touch to resolve the negative review left on our account. If you follow the below steps, you’ll be able to remove the feedback in seconds! Use this link to log in https://www.amazon.co.uk/hz/feedback/list?ref_=cs_seller_bsm_feedback Click Completed Feedback then above the stars it’ll say remove. Kind Regards Rowan Hawcock —
If you continue to have inappropriate contact with members of the Amazon.co.uk community, your account will be deactivated and you will not be permitted to sell on Amazon.co.uk.
Learn more about the Selling Policies and Seller Code of Conduct in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/G200386250).
What can I do to avoid account deactivation?
If you wish to appeal this decision, click on the Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Submit a plan of action that explains:
– The root cause(s) behind this violation.
– The actions you have taken to resolve the issue.
– The steps you have taken to prevent this violation in the future.
Attach any supporting documentation that you think may support your appeal.
Has this message been sent in error?
If you believe that you have not violated the above policy, please submit an explanation in the Account Health page. Your explanation should include the following information:
– How your account has not violated the above policy.
– Evidence or examples that demonstrate your account has complied with the above policy.
We’re here to help.
If you have questions, please contact us (https://sellercentral-europe.amazon.com/cu/contact-us).
You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the iOS app (https://itunes.apple.com/gb/app/amazon-seller/id794141485)
– Download the Android app (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely, Amazon.co.uk
0 replies
Seller_7VbclcPFFRTnc
The buyer has possibly reported you for the messages if you messaged them more than once
Did you also send that message to all your other buyers that left negative feedback for you?
Seller_BS5lg2keRs2QO
Not too sure what kind of help you are after. Amazon seem to set out what they want from you in terms of any appeal. It also seems they aren’t requiring an appeal, just saying if you keep sending those kind of messages you may be deactivated.
Seller_DTufFoxJuMU0M
I’m sorry but the buyer was unhappy with the transaction and left a negative review and your reaction is that?.. I’m speechless…
Do you really think they give a damn that it will cost your staff their jobs? Talk about over reacting. That kind of a message is likely to make me wish I’d left worse feedback and may make me wonder if I left a review yet…
You have made no attempt to find out WHY they left you a negative review, or what you can do to make their experience a better one, all you done was indirectly told them they were lying and unreasonable…
I’d have reported you to…
Seller_DTufFoxJuMU0M
Numerous times?
So your response to their negative experience of buying from you was harassment?
Sadly negative feedback is part and parcel of trading online, no matter how perfect you think you are you will eventually make a mistake.
Even if you don’t make a mistake, you need to look at it from your customers point of view of why are they upset and how was their experience negative.
And at the end of the day - its not personal, there’s usually nothing you can do about it, move on…
