Amazon Buy shipping - ETA's to the customer come through wrong
Hi All,
Long and short - When using by shipping, all of my Tracked RM services show they will get the customer a day later than they would actually get there. However, the same services Untracked all show as correct. (Tracked 24 Shows it would take 2 days to get to the customer and Tracked 48 Shows as 3)
E.G
Ship by - 13/7/23 July
Deliver by 15/7/23
ETA will state
Royal mail 24 Parcel - 14/7/23
Royal mail 48 Parcel - 15/7/23
Tracked 24 - 15/7/23
Tracked 48 - 17/7/23
This results in me not Physically being able to purchase the chosen Tracked ship method through buy shipping as Amazon deem that service unavailable and then do not even give me the option of purchasing it.
Now - This is a MAJOR Issue when it comes to both Prime and premium shipping, Because I cannot physically buy the Tracked service’s as stated above I then get put on the naughty step for my “Buy Shipping” Metrics - But this is because of Amazon !!!
On top of all that, due to the time involved with confirming the shipments because they have been shipped through another method to buy shipping I now have a late dispatch rate of 12% and amazon have told me that they are adding an additional 1-2 days to my delivery’s on the seller site. - (this part I accept is down to my admin but if Amz actually acknowledged the problem and investigated with out sending a copy and paste result I wouldn’t have to do this)
The general response from AMZ is that there are a lot of external factors that makes up the ETA to the customer including weather, traffic and uncontrollable coincidences - If any of this was a factor in my case then the untracked services would show the same ETA to the customer. It just simply not ture and Amazon seller support do not want to actually investigate
I’m really hoping someone can shed some light on this as, as per usual, I just get generic responses from SS - This has been going on for about 16 Month’s, however, its now seriously effecting the business as amz are now adding extra days for delivery to customers due to my late shipment rate.
The below is the most common response I get from so called seller support.
Please know that availability of a carrier depends on the following factors for them to the offered in buy shipping interface to ensure that the order is delivered to customer on time and meets the delivery expectation set.
1. Availability of the carrier service at the Ship from and Deliver to address
2. Dimension (including weight) of the order package.
3. Purchase timing for Shipping option
4. Meets Prime Delivery expectations
Your help to stop me beating my head into the desk anymore would be very much appreciated. 
0 replies
Seller_GyixEYg6ofi9H
@The_Little_Shop - You have always been helpful to me here - Do you have any ideas ?
Seller_0UsCN5pKkU6bJ
I also have the same issue sometimes. I just use Royal Mails Click and Drop site and copy over the tracking number ie don’t use Buy Shipping.
This may occasionally result in a VTR fail but you have 5% of headroom to keep within that metric and to be honest tracked 24/48 results in a high scan rate close to 100% in my case.
Seller_R0011S7ZwWp53
Hi we are having the same issue since Amazon added Evri as a prefered carrier, We only use Amazon shipping and RM for all prime orders and most days we are getting the odd Prime order but the only option we have is Evri and we do not use Evri. We then book the order via Click and Drop and every week for the last 4 weeks Amazon then suspend our prime badge because our buy shipping rate has dropped below the 98% threshold. We then submit an appeal and every time we ask for supports help in this matter and every time we get the silly answer back saying do not do it again and use the buy shipping otherwise we will lose the prime badge again. Very frustrating.
If you do get any answers please let us know and we will also update this feed if we get any further with this issue.
