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Seller_GPLxAbyNPI33I

Outing the Scammers

Hi All

Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.

One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!

I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.

This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like

[Moderator Edit: removed personal information] claimed INR for a book on ...... etc

The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.

Let me know if there is an appetite for this too happen & we will make it happen!

905 views
23 replies
Tags:INR (item not received)
103
Reply
user profile
Seller_GPLxAbyNPI33I

Outing the Scammers

Hi All

Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.

One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!

I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.

This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like

[Moderator Edit: removed personal information] claimed INR for a book on ...... etc

The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.

Let me know if there is an appetite for this too happen & we will make it happen!

905 views
23 replies
Tags:INR (item not received)
103
Reply
23 replies
user profile
Seller_QuM1AZgzfU9x4

I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.

90
user profile
Seller_QDokbHzWM3jpO

Sorry to burst your bubble, but I cannot see that ever happening.

21
user profile
Seller_NR7AbZwDMu6mb

Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.

391
user profile
Seller_xQhYasDCyL3M5

Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.

We just need someone to create even simple excel file and all the sellers could join it.

21
user profile
Seller_VajgQxjPiejKy

The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.

00
user profile
Seller_YpGZNzOJC6Bme

The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.

https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund

21
user profile
Seller_WxFhZqFW2rE2h

Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.

40
user profile
Seller_sg54Fq7GfBZzn

The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.

They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.

If they did this then the fraudsters would soon stop. But thats assuming they would bother

20
user profile
Seller_K8edOfPu9HEmN

I would encourage everyone to report to action fraud. They don't act on individual cases but they do build a portfolio of regular complaints. So if every one reports every case that just might help to take out the habitual offenders

30
user profile
Angie_Amazon

Hello @Seller_GPLxAbyNPI33I,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

Please have in mind that personal information of any kind cannot be displayed in the Amazon forums.

Now, if you have identified that certain buyers are potential fraud, please make sure to report them using the Report Abuse form.

This will create an investigation on that buyer from the team in charge.

Regards,

Angie 🍂

00
user profile
Seller_GPLxAbyNPI33I

Outing the Scammers

Hi All

Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.

One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!

I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.

This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like

[Moderator Edit: removed personal information] claimed INR for a book on ...... etc

The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.

Let me know if there is an appetite for this too happen & we will make it happen!

905 views
23 replies
Tags:INR (item not received)
103
Reply
user profile
Seller_GPLxAbyNPI33I

Outing the Scammers

Hi All

Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.

One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!

I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.

This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like

[Moderator Edit: removed personal information] claimed INR for a book on ...... etc

The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.

Let me know if there is an appetite for this too happen & we will make it happen!

905 views
23 replies
Tags:INR (item not received)
103
Reply
user profile

Outing the Scammers

by Seller_GPLxAbyNPI33I

Hi All

Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.

One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!

I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.

This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like

[Moderator Edit: removed personal information] claimed INR for a book on ...... etc

The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.

Let me know if there is an appetite for this too happen & we will make it happen!

Tags:INR (item not received)
103
905 views
23 replies
Reply
23 replies
23 replies
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user profile
Seller_QuM1AZgzfU9x4

I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.

90
user profile
Seller_QDokbHzWM3jpO

Sorry to burst your bubble, but I cannot see that ever happening.

21
user profile
Seller_NR7AbZwDMu6mb

Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.

391
user profile
Seller_xQhYasDCyL3M5

Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.

We just need someone to create even simple excel file and all the sellers could join it.

21
user profile
Seller_VajgQxjPiejKy

The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.

00
user profile
Seller_YpGZNzOJC6Bme

The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.

https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund

21
user profile
Seller_WxFhZqFW2rE2h

Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.

40
user profile
Seller_sg54Fq7GfBZzn

The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.

They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.

If they did this then the fraudsters would soon stop. But thats assuming they would bother

20
user profile
Seller_K8edOfPu9HEmN

I would encourage everyone to report to action fraud. They don't act on individual cases but they do build a portfolio of regular complaints. So if every one reports every case that just might help to take out the habitual offenders

30
user profile
Angie_Amazon

Hello @Seller_GPLxAbyNPI33I,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

Please have in mind that personal information of any kind cannot be displayed in the Amazon forums.

Now, if you have identified that certain buyers are potential fraud, please make sure to report them using the Report Abuse form.

This will create an investigation on that buyer from the team in charge.

Regards,

Angie 🍂

00
user profile
Seller_QuM1AZgzfU9x4

I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.

90
user profile
Seller_QuM1AZgzfU9x4

I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.

90
Reply
user profile
Seller_QDokbHzWM3jpO

Sorry to burst your bubble, but I cannot see that ever happening.

21
user profile
Seller_QDokbHzWM3jpO

Sorry to burst your bubble, but I cannot see that ever happening.

21
Reply
user profile
Seller_NR7AbZwDMu6mb

Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.

391
user profile
Seller_NR7AbZwDMu6mb

Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.

391
Reply
user profile
Seller_xQhYasDCyL3M5

Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.

We just need someone to create even simple excel file and all the sellers could join it.

21
user profile
Seller_xQhYasDCyL3M5

Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.

We just need someone to create even simple excel file and all the sellers could join it.

21
Reply
user profile
Seller_VajgQxjPiejKy

The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.

00
user profile
Seller_VajgQxjPiejKy

The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.

00
Reply
user profile
Seller_YpGZNzOJC6Bme

The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.

https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund

21
user profile
Seller_YpGZNzOJC6Bme

The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.

https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund

21
Reply
user profile
Seller_WxFhZqFW2rE2h

Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.

40
user profile
Seller_WxFhZqFW2rE2h

Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.

40
Reply
user profile
Seller_sg54Fq7GfBZzn

The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.

They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.

If they did this then the fraudsters would soon stop. But thats assuming they would bother

20
user profile
Seller_sg54Fq7GfBZzn

The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.

They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.

If they did this then the fraudsters would soon stop. But thats assuming they would bother

20
Reply
user profile
Seller_K8edOfPu9HEmN

I would encourage everyone to report to action fraud. They don't act on individual cases but they do build a portfolio of regular complaints. So if every one reports every case that just might help to take out the habitual offenders

30
user profile
Seller_K8edOfPu9HEmN

I would encourage everyone to report to action fraud. They don't act on individual cases but they do build a portfolio of regular complaints. So if every one reports every case that just might help to take out the habitual offenders

30
Reply
user profile
Angie_Amazon

Hello @Seller_GPLxAbyNPI33I,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

Please have in mind that personal information of any kind cannot be displayed in the Amazon forums.

Now, if you have identified that certain buyers are potential fraud, please make sure to report them using the Report Abuse form.

This will create an investigation on that buyer from the team in charge.

Regards,

Angie 🍂

00
user profile
Angie_Amazon

Hello @Seller_GPLxAbyNPI33I,

I'm Angie, part of the UK forum community. It's a pleasure to greet you.

Please have in mind that personal information of any kind cannot be displayed in the Amazon forums.

Now, if you have identified that certain buyers are potential fraud, please make sure to report them using the Report Abuse form.

This will create an investigation on that buyer from the team in charge.

Regards,

Angie 🍂

00
Reply

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