Appeal for Account Reactivation - Missing Proof of Address
Dear Amazon Seller Team,
I hope this message finds you well.
I am writing to address the deactivation of my account due to a minor oversight. However, I am now facing challenges in reactivating it as I am being requested to provide certain documents, including a bank statement, which I do not possess.
I would like to clarify that I am currently residing in Pakistan, living in a joint family setup. As I am currently single, the electricity bill for our household is under my father's name. Additionally, we do not have internet services at home, and I utilize data on my mobile SIM for online activities.
Amazon requires proof of address for account reactivation. I am seeking your guidance on how I can provide proof of address when the utility bills are not in my name. I kindly request your assistance in providing an alternative solution so that I can reactivate my account and proceed with launching my brand, as I am eager to make investments in this endeavor.
I have my ID and passport for verification purposes, and I can provide my bank statement for address verification.
Thank you for your attention to this matter. I appreciate your understanding and support.
Sincerely,
Shauban Ali
7 replies
Seller_ZVAz3d5lZuGid
Dear Amazon Seller Team,
This is NOT Amazon team, but a forum for other sellers. If you have a mobile phone then they do usually accept that bill as utility proof of address.
Seller_9nGtsFjodc4yR
The problem lies in the fact that I am from Pakistan and live in a joint family. All bills, whether electricity, utility, or internet, are in my father's name. Although I can provide a scanned copy of the bill, the issue is that none of the bills are in my name. So, my problem is a bit different - the bills are not in my name.
Seller_k2X0L9mVRT0pW
Amazon are legally required to verify you at the address you provided. If you don’t have a utility bill in your own name then you won’t be able to sell.
Get a mobile phone account in your own name
Seller_ZVAz3d5lZuGid
Yes, I understand that, but is your own mobile phone not in your name ?
Seller_9nGtsFjodc4yR
Yes, my mobile number is registered under my name.
Seller_ZJhFeE3tNKzfh
so they should normally accept a recent mobile phone bill.
Sarah_Amzn
Hello @Seller_9nGtsFjodc4yR,
This is Sarah from Amazon.
I see that you have already created a thread regarding this topic.
Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.
I will be closing this thread as a duplicate of Amazon UK Seller Account Deactivate
Regards,
Sarah.
