Shipped orders not opening
Anyone else having issues with opening shipped orders. Have some refunds to do, but just get an error when trying to open saying “Unknown error, please try later”. Seem to able to open any order that is not dispatched but none that are.
Not helpful when you are trying to keep up with customer service over the Bank Holiday.
Have tried using various computers, and at 2 different locations, so not an IT issue.
0 replies
Seller_A2IRlGfrkUFjG
Same here.
Contacted support that advised to clear cache history etc…
** sarcasm on
Well i guess this means it is a collective cache, browser history problem and until all sellers do proceed with clearing the cache we will all be unable to access orders details…
** sarcasm off
On a serious note, it’s good to know it is a general issue. Let’s just hope it will get fixed before we are unable to refund / cancel an order and will get penalty for it.