We have an unbound FBA shipment that has been stuck in limbo for over 2 months. The carrier has the product sitting at a terminal near the FC, but amazon keeps delaying delivery for weeks at a time. It is long past the latest delivery date due per Am

We have an unbound FBA shipment that has been stuck in limbo for over 2 months. The carrier has the product sitting at a terminal near the FC, but amazon keeps delaying delivery for weeks at a time. It is long past the latest delivery date due per Amazon. An investigation has been opened but the support cases have not gotten any response. We send a follow up message every day to check on the status for CS cases, with no response. Please help, this is causing a massive loss to the business. Case ID 17007837751