AGL Shipment Stuck in limbo for over 2 months
Dear Amazon Support Team,
I am reaching out regarding a shipment issue that has been unresolved for over two months, and I would greatly appreciate your assistance in clarifying the status and next steps. Below are the details of my issue:
Shipment Details:
Shipment ID: FBA18FKDV112
Shipping Method: Amazon Global Logistics (AGL) – Pallet
Destination Fulfillment Center: LGB8
The shipment was sent through AGL and, according to the tracking information, it was delivered to LGB8 on November 1. However, on November 3, the tracking status changed to "shipment created or tendered," which is confusing since it had already been marked as delivered to the fulfillment center.
It has now been over two months, and the tracking information has not updated. I do not know if the shipment will eventually be received and I am hesitant to place a new order because of my FBA capacity limits. If this shipment is eventually received, I will exceed my limits, which will impact my storage and fees.
I have already opened Case ID: 16882860651 and submitted all the necessary documents to support my claim. However, the case is still pending action from Amazon, and I have not received any clear update on the status.
As you can see from the tracking information, the shipment has been stuck “in transit” for over two months, and I am running low on stock. I need clarity on whether the shipment is recoverable or if I should expect a reimbursement.
Your assistance in this matter is greatly appreciated. Please let me know if you require any additional information from my side to expedite the process.
Thank you.
12 replies
Seller_8ZVeX0gDtMth2
@Topher_Amazon @Dominic_Amazon @CR_Amazon
Seller_jOl2NclDJuRN3
Have you gotten any resolution? We have almost exactly the same problem
Seller_8ZVeX0gDtMth2
I got an email from Amazon stating that:
"We have no record of receiving these units. We recommend that you work with your carrier on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers assume limited liability for damage or loss in transit."
But the shipment was shipped using Amazon Global Logistics (AGL), and they sent me an email earlier stating
"Your shipment has been completely unloaded at fulfilment center. Please open the case through "Contact us" in Seller/AGL central for following lost investigation or not ready for sell."
So Amazon is telling me to contact my carrier, and my carrier, who is AMAZON global Logistics, is telling me to contact Amazon? What type of insanity is this. Amazon is literally pointing fingers at itself, and I am left wondering what to do next
Christine_Amazon
Hello @Seller_8ZVeX0gDtMth2
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
