Refunding label for "I don't want it anymore" product
I had a return on FBM because the customer no longer wanted/needed that product two days after they had bought it, Amazon refunded it at first scan but it is now asking me to refund £3.47 for the return label. I thought that this would fall into customer changing their mind situation and they would have to pay for the label? And why return labels are so expensive? I had to pay £3.47 for a return of a small item that I sent with a 75p letter postage.
0 replies
Seller_ZQyopdiwkUHOZ
Unless it’s in categories that always require free returns (like fashion) the return postage should be the Buyer’s responsibility, yes. What category was the item?
Seller_7VbclcPFFRTnc
Is it actually asking you to refund ?
Or is it just sitting there on your dashboard as an open return ?
If the latter, you can just ignore it, its not a request but the system just can’t see the correct refund
