I really am at my wits end with Amazon at the minute, why is there always new issues every week, i'm starting to give up. I'm now facing multiple issues, i sell printed t shirts...
Issue 1: Any listings that ive uploaded that are in multiple colours such as black and white, are giving me errors in the variation part when i go to edit listing, yet any t-shirts that ive put on as a single colour, i can edit those perfectly. See below
Yet this t-shirt below which is a single colour does not give any errors yet both are using the same data it makes no sense...
^ Does anyone know how to possibly solve this?
Issue 2: Amazon added care instructions to one of my best selling items which has now caused big drop in sales & over spending in ads, why would amazon decide to add 'Hand wash, Do No Tumble Dry, Iron Carefully' without even telling me? I did not have any care instructions entered so if amazon wanted me to add care instructions why didnt they suggest it to me rather than entering false information. The t shirt can be washed by any means, can go in the tumble dry, iron carefully is fair because you shouldn't iron over the print obviously, but why on earth would they add this? I know i can edit the listing and add my own care instructions (hopefully) which is what i'm trying to do but this reflects on my first issue because i'm getting errors in the variation tab for some reason. This isn't the first instance either on some of my other t-shirts theyve added Care Instructions: Do No Iron ... who's going to buy a t shirt that says do not iron in the description, it's ridiculous. I've been on to amazon seller support and asked them to remove it for me because i can't update the listing due to the variation errors and they said .. Before we can process and respond to your request, we need you to provide us with one of the following valid documents:
- Manufacturer's or Publisher's (for books) website URL clearly showing the suggested changes, along with visible product identifier (UPC, EAN, ISBN, etc.), if available.
- Manufacturer's catalog (Product User Manual), either scanned image of the physical catalog or PDF version showing the suggested changes, along with visible product identifier (UPC, EAN, ISBN, etc.), if available.
- A high-resolution photo of the item in its original packaging showing the product identifier (UPC, EAN, ISBN, etc.) code and the attribute or attributes that you need to change.
Why should i have to go through this to get amazon to change false information that they have put there? It's a joke. I'm my own manufacturer and brand, i only sell on Amazon, so i don't have a website to show suggested changes, i don't have a catalog because my catalog is on amazon and i have a picture of the item in the package but what does ''attribute or attributes that you need to change.'' mean? So basically just put a sticker on my item with the correct care instructions and then amazon 'might' change it for me, no doubt they'd want more information anyway. It's ridiculous, amazon you added it there so you take it off and stop making me jump through hoops.
Issue 3:
These last 2 days ive had a few listing policy variations pop up saying bullet point removed, however when i check it's not actually removed any bullet points, these are the bullet points i use on every listing i have ....
- Do Not Iron Over Print
- All Prints Are Made Using The Latest DTF Technology
- High Quality Print With Excellent Durability
- Regular Fitted T-Shirt
^ also don't understand why it says its only removing bullet points from those 2 sizes yet not all the other sizes on that listing? and as you can see above it's not removed any bullet points, ive checked the bullet points in the parent listing and the child listings and there all the same as i have them, i used to have bullet points removed when i'd put 'Fast & Free Delivery' because you cannot put this due to amazon policy, but that bullet point was actually removed from the listings yet and when i changed it the violation dissapeared, yet this time it doesn't seem to be removing anything so what's going on? there's nothing wrong with those bullet points above is there? Did something recently change regarding bullet points i may have missed? I've had to delete 10 or so listings just to remove these Listing Policy Violations from the account health page.
TBC....
